LiveCareer-Resume

customer service representative resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable as store manager and route developer with strong ability in sales. Offering good customer service and good sales. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Administrative Management
  • Shift Scheduling
  • Verbal and Written Communication
  • Store Merchandising
  • Customer Service
  • Financial Management
  • Sales Activities
  • Sales Tracking
  • Cash Management
  • Staff Supervision
  • Sales Strategies
  • Stakeholder Relations
  • Sales Goals
  • Computer Skills
  • Training & Development
  • Microsoft Office
  • Friendly, Positive Attitude
  • Basic Math
  • Supervision & Leadership
  • Conflict Resolution
  • Reliable & Trustworthy
  • Problem Resolution
  • Planning & Organizing
  • Sales Representation
  • Sales Development
Experience
Customer Service Representative, 05/2023 to Current
Check 'N GoLufkin, TX,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Developed strong customer relationships to encourage repeat business.
Route Sales Representative, 01/2023 to 05/2023
Ds Waters Of America, Inc.Savannah, GA,
  • Promoted positive relationships with customers to maintain consistent sales.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Confirmed product displays met company specifications regarding placement, date codes and pricing.
  • Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
  • Refilled vending machines and removed outdated food products.
  • Organized merchandise and sales promotion displays to attract customers.
  • Issued sales promotion materials to customers to boost sales.
  • Informed regular customers of new products or services and price changes.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Store Manager, 06/2017 to 02/2022
Pet Supplies PlusLancaster, PA,
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Customer Service Representative, 03/2016 to 05/2017
Check 'N GoMacomb, MI,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Sale Prepaid Cards Reaching Sales goal increasing prepaid card reveune
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided primary customer support to internal and external customers.
Shift Supervisor, 12/2013 to 02/2016
Provision LivingCincinnati, OH,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
Education and Training
High School Diploma: , Expected in 06/2013 to International School of Liberal Arts - The Bronx, NY,
GPA:
Languages
English:
Full Professional
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • International School of Liberal Arts

Job Titles Held:

  • Customer Service Representative
  • Route Sales Representative
  • Store Manager
  • Customer Service Representative
  • Shift Supervisor

Degrees

  • High School Diploma

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