customer service representative resume example with 12 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Upselling Products and Services
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms
  • Call Documentation
  • Data Entry and Maintenance
  • Customer Retention Strategies
  • Understanding Customer Needs
  • Teller Transactions
  • Answering Customer Questions
  • Microsoft Excel
  • Inbound and Outbound Calling
  • Time Management
  • Strong Analytical and Problem-Solving Skills
  • Credit Card Payment Processing
  • Telephone Management
  • Microsoft Office
Work History
Customer Service Representative, 11/2021 - Current
Bluegreen Resorts , , Buffalo, NY
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided information regarding charge accounts and loyalty programs.
Home Health Aide, 01/2012 - Current
Arcadia Home Care And Staffing , , Buffalo, NY
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Provided transportation and appointments management.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Administered medication as directed by physician.
  • Transported clients for medical and personal outings.
  • Provided direct personal care and administrative services to clients.
Direct Support Professional, 05/2019 - 02/2020
Pinnacle Services , , Buffalo, NY
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
N/A: Medical Billing And Coding , Expected in 02/2021
Erie 1 BOCES - Buffalo,
Status -
High School Diploma : , Expected in 06/2006
Bennett High School - Buffalo, NY
Status -

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Resume Overview

School Attended

  • Erie 1 BOCES
  • Bennett High School

Job Titles Held:

  • Customer Service Representative
  • Home Health Aide
  • Direct Support Professional


  • N/A
  • High School Diploma

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