customer service representative resume example with 10+ years of experience
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Professional Summary
Knowledgeable and dedicated customer service and Caregiving professional with extensive experience in helping people. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
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Work History
03/2021 to Current
Customer Service Representative Caliber Collision – Des Moines, IA,
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Verifying Insurance
- Billing
06/2020 to 03/2021
Patient Sitter Dean Health – Durand, IL,
- Evaluated patient behavior and condition and reported new or unusual issues to doctor and family members.
- Maintained patient's home environment to keep safe, clean and familiar.
- Engaged patient in appropriate stimulation activities and physical activity.
- Assisted disabled clients to support independence and well-being.
06/2019 to 06/2020
Patient Correspondence Caliber Collision – Douglasville, GA,
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Warmly greeted patients and visitors and made each feel welcome.
- Scheduled appointments
- Verified Insurance
06/2018 to 06/2019
Customer Service Representative Home Instead – Houston, TX,
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered call from Patients with Homicidal / Suicidal thoughts to direct them to WPIC or resolve
- Gave behavioral health and Substance abuse rehab referrals
02/2017 to 06/2018
Caregiver Home Instead – Bridgman, MI,
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
07/2015 to 01/2017
Caregiver Home Depot – City, STATE,
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
08/2014 to 07/2016
Sales Associate Spectrum Health – City, State,
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
05/2012 to 07/2015
Hot Foods Cook Giant Eagle – City, State,
- Maintained smooth and timely operations in preparation and delivery of meals.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation.
- Verified proper portion sizes and consistently attained high food quality standards.
- Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business.
Education
Associate in Psychology :
CCAC - Monroeville, PA,
CCAC - Monroeville, PA,
Currently still in school
Expected in 09/2017 to
GED:
GED Testing Services - Pittsburgh,
GED Testing Services - Pittsburgh,
Expected in 05/2012 to
High School Diploma:
Westinghouse High School - Pittsburgh, PA,
Westinghouse High School - Pittsburgh, PA,
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Resume Overview
School Attended
- CCAC
- GED Testing Services
- Westinghouse High School
Job Titles Held:
- Customer Service Representative
- Patient Sitter
- Patient Correspondence
- Customer Service Representative
- Caregiver
- Caregiver
- Sales Associate
- Hot Foods Cook
Degrees
- Associate in Psychology
- GED
- High School Diploma
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