customer service representative resume example with 6 years of experience
Personable and dedicated Customer Service Representative with extensive experience in many industries. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in regulations and procedures.
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction.
Positive, upbeat attitude with years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
- Stockroom procedures
- Data evaluation
- Transportation solution development
- Retail sales customer service
- Inbound and outbound calling
- Product organization
- Sales expertise
- Shipping and receiving understanding
- Problem-solving abilities
- High-energy attitude
- Report generation
Santa Ana, CA, 06/2019 - Current
- Assessed customer needs and upsold products and services to maximize sales.
- Educated customers on special pricing opportunities and company offerings.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered service and support to each customer, paving way for future business opportunities.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
New Braunfels, TX, 10/2019 - 04/2020
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
- Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
Rocklin, CA, 10/2017 - 06/2019
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Helped reduce loss and maintain facility compliance by upholding requirements for controlling inventory, updating documentation and tracking movements.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Put merchandise in assigned area, added tags and secured larger pieces as required.
- Placed products and rotated stock per established standards.
- Organized storage areas to maximize movement efficiency and minimize labor.
- Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload and move materials.
- Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
- Maintained work areas in organized, safe and clean manner.
- Input weights, charges, discrepancies and other data in CDK.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
- Reported delays, accidents or other traffic and transportation situations.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
Pocasset, OK, 05/2015 - 10/2018
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Increased sales of high margin menu items through effective upselling.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
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Resume Overview
School Attended
- Bristol - Plymouth Regional Technical School
Job Titles Held:
- Customer Service Representative
- Shift Leader
- Shipper Receiver
- Waitress
Degrees
- High School Diploma
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