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customer service representative resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Thorough and steadfast Office Worker with top-notch administrative skills and solid background in customer service . Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient. Personable office manager with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and computers. Capable office manager offering 4 years of excellence in all office support. History of analyzing administrative effectiveness and developing improved procedures. Proficient in operation of standard office equipment and most office software. Flexible office manager offering 4 years of experience facilitating operations in all office settings. Leverages customer service and support skills for efficient office operation. Organized and attentive professional with demonstrated talent in administrative support. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Skills
  • Accounting
  • Office
  • Payroll
  • Scheduling
  • P>Problem resolution
  • P>Medical Records Management
  • P>Progress documentation
  • P>Medication Administration
  • P>Medical chart documentation
  • P>Filing and data archiving
  • Verbal and Written Communication
  • Courteous with Strong Service Mindset
  • Customer Retention Strategies
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Creative Problem Solving
  • Issue and Complaint Resolution
  • Order and Refund Processing
  • Efficient and Detail-Oriented
  • Refunds and Returns Management
  • Database Management
  • Computer Proficiency
  • Billing Adjustments and Refunds
  • Strong Analytical and Problem Solving Skills
  • Administrative and Office Support
  • Establishing and Maintaining Customer Relationships
  • Business Development
  • Invoice Preparation and Processing
  • Proficiency in Microsoft Office
  • Merchandise Orders and Exchanges
  • Document and Records Management
Work History
08/2021 to 12/2021
Customer Service Representative Benefitmall Inc. Denver, CO,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Provided information regarding charge accounts and loyalty programs.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
04/2021 to 08/2021
Customer Service Representative Benefitmall Inc. Livingston, NJ,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
01/2010 to 01/2014
SUPPORT PERSON Cushman & Wakefield Inc Weehawken, NJ,
  • Took care of individuals and took care of ordering house supplie, managed house books and managed house appointments.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
01/1995 to 01/1997
OFFICE MANAGER MARY PETTY, Gary Fuller Construction City, STATE,
  • Ran the office,scheduled appointments for clients, did payroll, ordered office and construction supplies, did office accounts.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Compared vendor prices and negotiated for optimal savings.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Handled all incoming business and client requests for information.
  • Performed billing, collection and reporting functions for office.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
Education
Expected in 05/1997 to to
High School Diploma:
Anna Jonesboro Community High School - Anna, IL,
GPA:

Graduate, studied accounting

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Resume Overview

School Attended

  • Anna Jonesboro Community High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • SUPPORT PERSON
  • OFFICE MANAGER

Degrees

  • High School Diploma

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