customer service representative resume example with 2+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in economic industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Skills
Report preparation
International sales support
Order Fulfillment
Inbound and Outbound Calling
Stock management
Creative problem solving
Good listening skills
Training development aptitude
Strategic sales knowledge
Retail store support
Complaint resolution
Sales expertise
Customer Service
Informed Product Selections
Prioritizing Orders
Proper Storage Procedures
Work History
Customer Service Representative, 12/2021 - 05/2022 First Transit – Youngsville, NY,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Educated customers about billing, payment processing and support policies and procedures.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Increased efficiency and team productivity by promoting operational best practices.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Solved customer challenges by offering relevant products and services.
Increased sales by offering advice on purchases and promoting additional products.
Maintained customer satisfaction with quick and professional handling of product returns.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Customer Service Representative, 01/2018 - 01/2019 First Transit – Ambler, PA,
Drove team revenue totals by bringing in over 90% increase in sales.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Recommended solar panels to customers, thoroughly explaining details.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Educated customers on promotions to enhance sales.
Suggested new procedure to persuade cancelling customers to stay with company, resulting in 80% decrease in cancellations.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided information to customers regarding vanpex synergy's charge card and loyalty program and helped to open and activate new accounts.
Leveraged sales expertise to promote our services and capitalize on upsell opportunities.
Provided primary customer support to internal and external customers in fast-paced environment.
Nutrition Intern, 06/2017 - 01/2018 Imo State University – City, STATE,
Spoke with pregnant women about nutritional needs and benefits of breastfeeding.
Offered dietary plans and guideline information to educate patients, families and nutrition practitioners.
Determined client-specific nutrient and energy requirements, with consideration to specific lifestyles, physiology and medical concerns.
Coached individuals on methods for managing chronic diseases with effective dietary plans.
Developed nutrient-dense recipes and flexible meal templates to meet nutritional objectives.
Developed nutrition plans addressing individual patient conditions, including diabetes and food allergies.
Assisted patients clients with mean plan development, addressing individualized dietary requirements.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Maintained excellent attendance record, consistently arriving to work on time.
Drove operational improvements which resulted in savings and improved profit margins.
Education
Bachelor of Science: Nutrition And Dietetics, Expected in - Imo State University - Imo State ,nigeria, GPA: Status -
Medication Technician: Health Aide, Expected in - GREENBELT CAREER INSTITUTE - Greenbelt, MD, GPA: Status -
No Degree: Project Management, Expected in - PMI - , GPA: Status -
Accomplishments
Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.