Customer Service Representative resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Personable Customer Service professional offering over 20 years of experience resolving account and service concerns for retail customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Skills
Order Fulfillment
Inbound and Outbound Calling
Report preparation
Complaint resolution
Sales expertise
Shipping procedures understanding
Training development aptitude
Multi-line phone talent
Retail store support
Recordkeeping strengths
Money handling abilities
Creative problem solving
Stocking and replenishing
Key holder experience
POS systems expert
Good listening skills
CRM
Account management
Service standard compliance
Administrative support
Staff education and training
Stock management
Work History
Customer Service Representative, 01/2011 to Current Kaman Industrial Technologies – Pittsburgh, PA,
Processed payments and returns with accuracy and efficiency.
Kept front check out area clean and organized for efficient service.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Answered customer telephone calls promptly to avoid on-hold wait times.
Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
Transported merchandise to sales floor and restocked shelves, racks and bins.
Unloaded arriving product stock and moved to store display areas.
Merchandised new stock to appeal to customers, grab attention and drive sales.
Office Manager, 05/2009 to 11/2010 Dreambox Learning – Newark, NJ,
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Trained new employees on administrative procedures, company policies and performance standards.
Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
Customer Service Manager, 01/2006 to 05/2009 Kion Group – Beech Island, SC,
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Followed through with client requests to resolve problems.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Completed special projects by using effective decision making, critical thinking and time management skills.
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Worked with marketing department to launch and manage promotional activities and campaigns.
Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
Customer Service Manager, 11/1997 to 01/2006 Kion Group – Bloomfield, CT,
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Executed record filing system to improve document organization and management.
Maintained financial accuracy by collecting deposits, fees and payments.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Education
: , Expected in 05/1998 La Porte High School - La Porte, TX GPA:
Associate Of Business Administration: Business, Expected in San Jacinto College District - Pasadena, TX GPA:
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