Customer Service Representative Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Customer Services Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Abilities Provide high-level administrative support by conducting research, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.
  • Customer service-focused
  • Highly motivated
  • Self-starter
  • Microsoft Office
  • Time management
  • Professional and mature
  • Strong problem solver
  • Adaptive team player
Customer Service
      Customer Interface
        • Cashiered with two cash registers at once in tandem to maximize customer flow.
      • Greeted customers upon entrance and handled all cash and credit transactions.
      • Assisted customers over the phone regarding store operations, product, promotions and orders.
    • Investigated and analyzed client complaints to identify and resolve issues.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Customer Service Representative, 07/2013 to 02/2016
Performance Food GroupTupelo, MS,
  • Confer with customers by telephone to provide information about policy benefits and services, or cancel accounts or to obtain details of complaints, Provide accurate and appropriate information in response to customer inquiries.
  • Address customer service inquires in a timely and accurate fashion.
  • Assist members with web portal issues by resetting their password or sending portal issues up to IT team for resolution to member's web portal issues.
  • Contact customers in order to respond to inquiries or to notify them of a claim investigation results and any planned adjustments.
  • Confer with providers by telephone to provide information about the member's benefits, claim status and to assist with clam reprocessing and check issues (payments).
General Utility Clerk, 04/2006 to 02/2012
Colfax CorporationFrederick, MD,
  • Perform a variety of clerical duties/work types which serves as an intricate part of daily processing for our internal and external customers.
  • Processed New Business, Auto and Property Endorsements, and prepared them for mailing.
  • Utilized Nationwide online tools to process returned mail, i.e address searches.
  • Back up Word Processer utilizing the WIN tool, typed various letters/forms.
  • Maintain filing system.
  • Performed other duties as assigned/needed.
  • worked with other departments as needed.
Scanner, 10/2004 to 2005
IntuitLevittown, PA,
  • Implementation of high volume document imaging solution at a local communication company.
Data Referral Specialist /Claims Registrar, 06/1999 to 03/2001
BcfsCorpus Christi, TX,
  • Entered physician referrals into claims system, which included looking up information on claims system to verify provider and member.
  • Entered basic demographic information and required elements from claims into the claims systems which routes claims to appropriate unit/department for handling in accordance with established claims processing guidelines.
  • Assisted with scanning documents and indexing claims, as needed.
Tax Preparer, 1999 to 03/1999
Jackson Hewitt Tax SvcCity, STATE,
  • Prepared and assisted in preparing and completing simple tax returns for individuals.
  • and families.
Sales Associate/Merchandise Assistant, 08/1994 to 01/1999
  • Performed cashier duties that included handling cash, charged credits, layaways and exploited credit, catalog, and company shrinkage programs and trained new associates.
  • Assisted customers with selection/coordination of merchandise and handled customer's complaints, exchanges and refunds.
  • Inventory taking when needed.
Administrative Assistant, 02/1994 to 08/1994
  • Answered and processed all telephone calls, edit and typed all departmental correspondence including some independent composition of various responses, schedule individual appointment for: Department staff, CHEC Clinic, HIV Testing.
  • Made reservations for the Health Education conference room, coordinated audiovisual equipment and managed varied request, problems and questions posed by program participants professional staff, students, by providing appropriate referrals.
High School Diploma: , Expected in
Theodore Roosevelt Senior High School - , Washington DC
: , Expected in 06/1988
General High School - ,
basic, benefits, handling cash, cashier, catalog, clerical, credit, customer service, edit, fashion, filing, forms, Health Education, imaging, indexing, Inventory, letters, mailing, mail, WIN, Word, Scanner, scanning, tax returns, telephone, web portal, composition

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Theodore Roosevelt Senior High School
  • General High School
Job Titles Held:
  • Customer Service Representative
  • General Utility Clerk
  • Scanner
  • Data Referral Specialist /Claims Registrar
  • Tax Preparer
  • Sales Associate/Merchandise Assistant
  • Administrative Assistant
  • High School Diploma

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