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customer service representative resume example with 9+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Dedicated customer service manager with 10+ years of experience; Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all guidelines and store operations policies.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
08/2015 to Present Customer Service Representative Sp Plus Corporation | Asheville, NC,
  • Aid customers who call in with past due accounts, billing disputes or other financial services questions Evaluating and modifying accounts based on customer needs Demonstrate the ability to work well with others, both internally and externally with customers.
  • Use strategic thinking to successfully collect payments on past due accounts and make account credits as needed Maintain a high volume workload within a fast paced work environment balancing up to 100 inbound calls per day Use computer systems to quickly and effectively to resolve customers concerns.
04/2013 to 08/2015 Sales Manager Colas | Fairbanks, AK,
  • Assist in driving sales through active leadership on the sales floor.
  • Developed associates on a personalized level.
  • Training consisted of active coaching in the moment as issues or relevant situations presented themselves as well as coursework mandated by the company.
  • Maintained company standards and visual guidelines.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Actively looking for ways to help people.
  • Understanding written sentences and paragraphs in work related documents.
  • Communicating with people outside the our organization, representing the organization to customers, the public, government, and other external sources.
  • This information could have been changed in person, in writing, telephone or e-mail.
08/2011 to 04/2013 Store Manager Blain Supply, Inc. | Onalaska, WI,
  • Assisted with leading the store team to provide an exceptional in-store customer experience.
  • Involved in all aspects of the store operations including selling, customer service, training, employee management, visual merchandising and asset protection.
  • Maintained high standards in sales and safety that complied with company guidelines Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • The ability to listen to and understand information and ideas presented through spoken words and sentences.
Education
Expected in 2018 Master of Science | University of Alabama at Birmingham, Birmingham, AL GPA:
Expected in 2010 Bachelor of Science | Secondary Education - concentration in Biology Alabama State University, Montgomery, AL GPA:
Cum Laude
Activities and Honors
Skills
billing, coaching, Cost-Reduction, Customer Satisfaction, Customer Service, driving, e-mail, fast, financial, forms, government, leadership, Teambuilding, employee management, money, Operations Management, recording, Retail, safety, selling, Sales, strategic thinking, Supervision, telephone, visual merchandising, written

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Resume Overview

School Attended

  • University of Alabama at Birmingham
  • Alabama State University

Job Titles Held:

  • Customer Service Representative
  • Sales Manager
  • Store Manager

Degrees

  • Master of Science
  • Bachelor of Science

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