Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Hardworking Customer Service Representative with Number years of experience working with Product or Service. Trained in project and time management with extensive knowledge of Area of expertise and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in Industry best practices and related Product or Service options. Effectively drives revenue with skilled promotional and problem-solving abilities.

Skilled call center professional versed in customer support protocols for Product or Service. Brings extensive high-call volume experience spanning Number years working with Type consumers. Superior computer skills and telephone etiquette.

Personable Customer Service professional offering over Number years of experience resolving account and service concerns for Industry customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Hardworking Job Title bringing Number years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Service-focused Job Title bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in Software with Number years of expertise in related roles.

Proactive Job Title with expertise delivering support services and resolving customer complaints. Trained in Software and Type techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Intelligent Job Title with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always uses good judgment when performing duties.

Conscientious Job Title with Number years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing Number-year background maintaining customer satisfaction and contributing to company success. Proficient in Software and Software.

Well-qualified Job Title proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Well-versed in Product or Service and successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support during Number years in Industry.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Motivated Customer Service Representative with over Number years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Language.

Friendly Job Title with Number years of dedicated Type customer service experience. Dedicated to exceeding Type goals through effective communication skills and Type abilities. Expert in Software with training in Area of expertise services.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Type systems. Effective at operating within Type regulations and Type department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Skills
  • Inbound and Outbound Calling
  • Complaint resolution
  • Report preparation
  • Stock management
  • Account management
  • Receiving support
  • Administrative support
  • POS systems expert
  • Recordkeeping strengths
  • Retail materials management
  • Professional telephone demeanor
  • Creative problem solving
  • Stocking and replenishing
  • Medical terminology knowledge
  • Good listening skills
  • Shipping procedures understanding
  • Route dispatch
Work History
Customer Service Representative, 04/2019 to Current
Sp Plus CorporationPhoenix, AZ,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
Customer Service Representative, 06/2017 to 04/2019
Sp Plus CorporationPortland, ME,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Educated customers on promotions to enhance sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Leveraged sales expertise to promote Product or Service and capitalized on upsell opportunities.
  • Answered constant flow of customer calls with up to Number calls in queue per minute.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Tx Works Advisor III, 10/2006 to 04/2019
Tx HHSCity, STATE,

Worked daily with applicants for food stamp, TANF and Medicaid. Read cases for accuracy.

Education
Graduate: , Expected in 05/1978
Childress High School - Childress, TX
GPA:
33 Semester Hrs: Medical Insurance Coding, Expected in
Clarendon College - Clarendon, TX
GPA:

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Resume Overview

School Attended

  • Childress High School
  • Clarendon College

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Tx Works Advisor III

Degrees

  • Graduate
  • 33 Semester Hrs

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