Customer Service Representative resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

I am looking to use my skills and knowledge to build myself a rewarding career in the business world. I taught middle school for many years, but after getting burned out I would like to work at a career in some aspect of business and technology. For the past several years, I have worked for MainStreet Tax Solutions, where I provide support for tax software and try to help customers by solving their issues or being proactive to avoid issues. Last year, I worked during the off season at Dermatran Health Solutions where I was a billing clerk and I really enjoyed that job also. I would appreciate you taking the time to look over my resume and hopefully hearing from you soon for a personal interview. I am a team player, a loyal employer and a fast learner. Thank you for taking the time to look at my resume

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
  • Dean's List
  • Honors English & Literature
01/2012 to 03/2013 Customer Service Representative Dxp Enterprises | Bay St Louis, MS, ● Serving as orientation specialist for all new customers to Main Street's tax software program ● Providing level 1+2 support solutions via telephone and email correspondence ● Acquiring new customers via telephone based B2B sales and online live software demonstrations ● Collecting past due payments ● Logging all customer interaction into a CRM
04/2014 to 10/2014 Billing Clerk Cleveland Clinic | Wayland, OH, ● Insurance billing including prior authorizations ● Collecting payments via credit card ● Making outgoing calls to patients, doctors offices, and insurance companies ● Scheduling phone consultations with pharmacists ● Logging all customer interaction into patients' accounts
09/1996 to 02/2011 Teacher Community Teamwork | Lowell, MA, Planning and conducting activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities for observing, questioning, and investigating. ● Preparing materials and classrooms for class activities. ● Preparing objectives and outlines for courses of study, following curriculum guidelines or requirements of states and schools. ● Adapting teaching methods and instructional materials to meet students' varying needs and interests. ● Establishing clear objectives for all lessons, units, and projects, and communicate these objectives to students. ● Utilizing technology in the classroom such as computers, and audio­visual aids, identifying and assisting students needing extra help, via tutoring and preparing and implementing remedial programs.
01/1995 to 08/1996 Office Manager Einride | Hamburg, NY, ● Researching and adapting marketing strategies ● General bookkeeping duties including: accounts payable, accounts receivable and weekly payroll. ● Managing the $150,000 annual budget ● Materials purchasing and delivery ● Record keeping for all HR and tax documents pertaining to personnel
09/1989 to 12/1990 Office Assistant Ashford Senior Living | Seattle, WA, Operating telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. ● Greeting persons entering establishment, and directing or escorting them to specific destinations. ● Transmitting information or documents to customers, using computer, mail, or facsimile machine. ● Performing administrative support tasks, such as editing publications from the college, filing and maintaining purchase, printing, and special delivery records. ● Distributing mail. ● Accounts receivable ● Appointment scheduling and maintaining and updating appointment calendars.
Expected in Associate of Science | Education University of West Georgia Carrollton, Rome, GA GPA:
Georgia Highlands Rome, GA Associate of Science in Education, Dec 1990 ● Dean's List ● Honors English & Literature University of West Georgia Carrollton, GA
Expected in Bachelor of Science | Middle Grades Education , , GPA:
Bachelor of Science in Middle Grades Education, Jun 1994 ● Dean's List Additional Skills ● Experience in a fast paced call center environment ● Microsoft Outlook ● Word ● Excel ● Power Point ● Tax preparation
Class, Comprehensive Large Array Data Stewardship System, Teaching, Credit, Accounts Receivable, Telephone, Scheduling, Customer Interaction, Logging, Payments, Accounts Payable, Bookkeeping, Budget, Buying/procurement, General Bookkeeping, Hr, Marketing, Office Manager, Payroll, Purchasing, Administrative Support, Filing, Greeting, Office Assistant, Printing, Switchboard, B2b, B2b Sales, Correspondence, Crm, Customer Relationship Management, Customer Service, Customer Service Representative, Receptionist, Retail Sales, Sales, Sales And, Solutions, Billing, Clerk, Credit Card, Insurance Billing, Call Center Environment, Excel, Microsoft Outlook, Outlook, Word, Associate

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Resume Overview

School Attended

  • University of West Georgia Carrollton

Job Titles Held:

  • Customer Service Representative
  • Billing Clerk
  • Teacher
  • Office Manager
  • Office Assistant


  • Associate of Science
  • Bachelor of Science

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