Customer Service Representative Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Highly dedicate with + 15 years of extensive customer service experience. Background and strong interpersonal skills. Professional with a drive to provide remarkable service. A true people person who enjoys resolving issues and understands the importance of the corporate branding and customer satisfaction at all times to achieve success. Dynamic person seeking new challenges and opportunities for professional growth and advancement.

  • Spanish spoken
  • Excellent analytical and problem resolution skills
  • Excellent written and verbal communication
  • Excellent interpersonal and presentation skills
  • Flexibility and adaptability to meet deadlines
  • Knowledge of SAP and SABRE
  • Proven ability to work well under pressure and in a team environment
  • Sense of urgency
  • Computer skills
  • Attention to Detail
  • Improving Customer Experience
  • Positive Attitude
  • Time Management skills
  • Complaint Resolution
  • Patience
  • Cross Selling / Up-Selling
  • Building Customer Loyalty
  • Organizational skills
  • Order fulfillment
  • Report preparation
  • Warehousing management
  • Data Entry
  • Key holder experience
  • Administrative and clerical tasks support
  • Service standard compliance
  • Recordkeeping strengths
  • Retail store support
  • Money handling abilities
  • Credit card processing
  • Account Management
  • Professional telephone demeanor
  • Multi-line phone talent
  • Shipping procedures understanding
  • Quick learner
  • Airport Security and Safety
Work History
07/2014 to 12/2018 Customer Service Representative Dxp Enterprises | Allentown, PA,
  • Greeted cordially passengers, provided necessary travel and gate information.
  • Exercised thorough understanding of airline ticketing and reservation procedures.
  • Provided customer service, assisted passengers with reservations, counter sales, ticketing and adjustments to itinerary and all activities related to boarding and deplaning passengers at the ticket counter, passenger gate or baggage areas.
  • Administrative tasks associated with paperwork and computer entries related to boarding and deplaning passengers.
  • Keeping passengers informed and made announcements to ensure important information is communicated about their itineraries, flights and luggage.
  • Coordination with internal resources to ensure passenger information is processed and flights are dispatched on time.
  • Accepted passenger luggage and created and affixes bag labels to ensure proper delivery.
  • Working remote arrivals and departures outdoor.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Educated customers on promotions to enhance sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
02/2013 to 06/2014 Sales Assistant Human Good | Venice, CA,
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Filled customer orders from available stock and place supplier orders for out of stock items.
  • Received payments or requested credit authorization.
  • Received and completed phone and email orders.
  • Prepared sales invoices and sales contracts.
  • Responded to customer complaints and updated them about back-ordered raw materials.
  • Labeled raw material and replenished stock levels.
  • Marked finished product stockrooms according to inventory systems.
  • Examined returned product for defects and malfunctions.
  • Maintained records related to sales, returns and inventory availability.
  • Fielded customer questions to provide information about products, availability and pricing.
03/2011 to 12/2012 Receptionist / Manager Assistant Teachers Federal Credit Union | Huntington, NY,
  • Greeting and welcoming guests and providing them with a positive first impression of the organization.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Directed guests and answering their questions.
  • Notified other workers of visitor arrival.
  • Maintained security and telecommunications systems.
  • Kept office secure by following procedures, monitoring logbooks, and issuing visitor badges.
  • Completed with procedures, rules, and regulations on keeping a safe and clean reception area.
  • Provided administrative and clerical support to different areas as Purchasing, Financial, Production planning, Customer Service and Management of warehouse.
  • Prepared letters and documents.
  • Scheduled appointments and maintained appointment calendar.
  • Coordinated meetings and organized catering and room bookings.
  • Managed digital and hard-copy filing system.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
07/2008 to 04/2010 Teller Santander Bank Mexico | City, STATE,
  • Recieved the working cash for the day and counting it before the shift begins..
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Carried out specialized tasks like foreign currency exchange, issuing of traveler’s and cashier checks, withdrawals and money orders.
  • Maintained friendly and professional customer interactions.
  • Organized, stocked and maintained teller window area.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Balancing of the checks and cash at the end of every day.
Expected in 08/2000 Diploma | Economic - Administrative Escuela Preparatoria Oficial De Silao , Silao De La Victoria , Guanajuato GPA:

Prior Unfinished Major:

International Commerce 2005 - 2007

  • National Autonomous University of Mexico. UNAM

International Relations. 2014 - 2016

  • University of Guanajuato. UG

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How this resume score could be improved?

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Resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Escuela Preparatoria Oficial De Silao
Job Titles Held:
  • Customer Service Representative
  • Sales Assistant
  • Receptionist / Manager Assistant
  • Teller
  • Diploma

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