LiveCareer-Resume

customer service representative resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Due to COVID-19 I was laid off from my previous receptionist job.

Skills
  • Financial overage analysis
  • Returns and exchanges
  • Scanner operations
  • Cash register operation
  • Loss prevention
  • Customer service
  • ID verification
  • Customer assistance
  • Credit and cash transactions
  • Coin counting
  • Multi-line telephone skills
  • Data entry
  • Flexible
  • Service-oriented mindset
  • Professional and polished presentation
Experience
05/2020 to Current
Customer Service Representative Amica Mutual Insurance Concord, NH,
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Worked closely with front-end staff to assist customers.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Resolved issues with cash registers, card scanners and printers.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Properly verified customer identification for alcohol or tobacco purchases.
02/2020 to 03/2020
Receptionist Hastings Mutual Insurance Co Green Bay, WI,
  • Answered and directed incoming calls using multi-line telephone system.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Coordinated and communicated with clients daily to gather pertinent information.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Scheduled appointments based on the chiropractors availability and established load parameters.
  • Rendered information to callers and drafted office emails.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
04/2019 to 01/2020
Cashier Aldi Des Moines, IA,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Read weekly sales inserts and monitored price changes.
  • Helped customers find specific products, answered questions and offered advice.
  • Processed returned items in accordance with store policy.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed customer payments quickly and returned exact change and receipts.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
08/2016 to 02/2017
Cashier Aldi Jacksonville, FL,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Read weekly sales inserts and monitored price changes.
  • Processed returned items in accordance with store policy.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Education and Training
Expected in 05/2018
High School Diploma:
Argyle High School - Argyle, TX
GPA:

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Resume Overview

School Attended

  • Argyle High School

Job Titles Held:

  • Customer Service Representative
  • Receptionist
  • Cashier
  • Cashier

Degrees

  • High School Diploma

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