LiveCareer-Resume

customer service representative resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
Customer Service Representative, 03/2013 to Current
Amica Mutual InsuranceChicago, IL,
  • Train new employees in procedures and policies in order to maximize team performance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Set up and activated customer accounts to alleviate burden on [Job title].
  • Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Supported end-users by responding quickly to phone messages and following up on complaints
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Addressed customer service inquiries quickly and accurately.
  • Documented conversations with customers to track requests, problems and solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Worked with managers to develop service improvement initiatives.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Customer Service Representative, 03/2009 to 03/2013
Amica Mutual InsuranceCincinnati, OH,
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Set up and activated customer accounts to alleviate burden on [Job title].
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.
  • Supported end-users by responding quickly to phone messages and following up on complaints
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Addressed customer service inquiries quickly and accurately.
Production Manager, 07/1998 to 03/2013
PlainscapitalLubbock, TX,
  • Identified staffing and capital needs, collected relevant data and wrote justifications for established needs.
  • Established and adjusted work procedures to meet production schedules.
  • Oversaw continuous improvement initiatives to drive gains in quality, flow and output.
  • Established and maintained clear production procedures, job roles and quality assurance guidelines.
  • Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
  • Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
  • Diligently maintained safety and quality standards.
  • Reviewed production orders to determine types, quantities, variations, specifications and proposed material resources to complete assignments.
  • Prioritized and prepared production schedules and communicated production goals to team members.
  • Developed and maintained clear communication channels with plant personnel.
  • Trained, developed and counseled employees to develop high performing team.
  • Inspected finished products for quality and adherence to customer specifications.
  • Resolved team member concerns and problems while facilitating solutions and forwarding complex matters to higher authorities.
  • Monitored purchase orders and scheduled manufacturing to ensure on-time delivery.
  • Maintained and enforced safe and clean working environment at all times.
  • Coordinated production requirements with material handling and [Type] functions.
Education and Training
: Business Administration And Management, Expected in
University of Cincinnati Blue Ash College - Cincinnati, OH
GPA:

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Resume Overview

School Attended

  • University of Cincinnati Blue Ash College

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Production Manager

Degrees

  • Some College (No Degree)

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