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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary
Expert retail sales professional offering five years experience in retail customer service and retail management and cashiering. I am foocused on exceeding sales goals while being an enthusiastic, outgoing, effective sales associate proficient at building positive relationships with new and existing customers by offering superior customer service.
Experience
Customer Service Representative
December 2012 to February 2016Company Name － City, State
  • ​Completed all point of sale transactionsusing credit, cash or check alongside completing returns and/or exchanges.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Trained approximately 8-10 new sales associates each quarter covering cashering or customer service desk training.
  • performed opening and closing procedures, including counting the contents of the cash register
  • Handled all customer relations issues; such as paid and left and lost and found items, in a gracious manner and in accordance with company policies.
  • Lead in sustaining a 100% in tthe stores guest survey scores week to week.
  • Assisted with overseeing immediate cashiers while managers are out or away.
  • Frequently picked up shifts on the salesfloor distributing merchandise, organizing, and assisting customers.
Cashier/Sales Associate
February 2016 to May 2016Company Name － City, State
  • Primary area of work was in the garden center handling plants, patio furniture, and related outdoor décor/activity items.
  • Operated a cash register for cash, check and credit card transactions.
  • Frequently picked up shifts on the sales floor distributing merchandise, organizing, and assisting customers.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register, completing returns and/or exchanges.
Cashier/Sales Associate
May 2016 to CurrentCompany Name － City, State
  • Described use and operation of merchandise to customers.
  • Received and processed cash and credit payments for in-store purchases.
  • Placed special merchandise orders for customers.
  • Worked as a team member to provide the highest level of service to customers.
Education
High School Diploma : 2013Florida State University Schools － City, State
Associate of Arts : General Transfer, 2016Tallahassee Community College － City, StateCurrent 2
Bachelor of Science : Social Work, 2018Florida Argricultural and Mechancial University － City, State
Skills
  • cash register operation (opening/closing, POS, retrun/exchange)  
  • customer relations
  • open listener
  • store merchandising
  • team player
  • telephone friendly
  • enthusiastic people person
  • advanced problem-solving
  • great organizational skills
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Resume Overview

School Attended

  • Florida State University Schools
  • Tallahassee Community College
  • Florida Argricultural and Mechancial University

Job Titles Held:

  • Customer Service Representative
  • Cashier/Sales Associate

Degrees

  • High School Diploma : 2013
    Associate of Arts : General Transfer , 2016
    Bachelor of Science : Social Work , 2018

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