- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Associate of Arts: Dental Hygiene, Expected in 05/2029
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Hillsborough Community College - Tampa, FL
GPA:
Conscientious [Job Title] with [Number] years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
- Complaint resolution
- Credit card processing
- Good listening skills
- Creative problem solving
- Order fulfillment
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- Administrative support
- Service standard compliance
- Retail store support
- Professional telephone demeanor
- Time Management
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Customer Service Representative, 04/2020 - Current
Apex Systems – Carson, CA,
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Educated customers on promotions to enhance sales.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
- Leveraged sales expertise to promote [Product or Service] and capitalize on upsell opportunities.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in [Number]% decrease in cancellations.
Lot and Auto Detailer, 11/2018 - Current
Apex Systems – Central Islip, NY,
- Performed [Number] inspections daily and kept complete, accurate records of vehicle condition.
- Shined vehicle windows and windshields to remove water spots.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Maintained regular list of high-end clientele due to exceptional service and outstanding pricing.
- Reported any customer-oriented issues immediately to [Job Title] for swift assistance and resolution.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Completed vehicle inspections prior to service and after completion to assess damage.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Provided mobile detailing services to clients at places of employment.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Identified safety issues and addressed with shift supervisor.
Customer Service Representative, 05/2020 - 05/2020
Habitat For Humanity – City, STATE,
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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