Associate of Arts: Dental Hygiene, Expected in 05/2029 - Hillsborough Community College - Tampa, FL GPA:
Professional Summary
Conscientious [Job Title] with [Number] years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Skills
Complaint resolution
Credit card processing
Good listening skills
Creative problem solving
Order fulfillment
Administrative support
Service standard compliance
Retail store support
Professional telephone demeanor
Time Management
Work History
Customer Service Representative, 04/2020 - Current Apex Systems – Carson, CA,
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Answered customer telephone calls promptly to avoid on-hold wait times.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Educated customers on promotions to enhance sales.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
Leveraged sales expertise to promote [Product or Service] and capitalize on upsell opportunities.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
Communicated with vendors regarding back order availability, future inventory and special orders.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Suggested new procedure to persuade cancelling customers to stay with company, resulting in [Number]% decrease in cancellations.
Lot and Auto Detailer, 11/2018 - Current Apex Systems – Central Islip, NY,
Performed [Number] inspections daily and kept complete, accurate records of vehicle condition.
Shined vehicle windows and windshields to remove water spots.
Vacuumed interiors of vehicles to remove dirt and debris.
Applied wax to vehicle exteriors and buffed to brilliant shine.
Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Maintained regular list of high-end clientele due to exceptional service and outstanding pricing.
Reported any customer-oriented issues immediately to [Job Title] for swift assistance and resolution.
Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Completed vehicle inspections prior to service and after completion to assess damage.
Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
Provided mobile detailing services to clients at places of employment.
Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
Identified safety issues and addressed with shift supervisor.
Customer Service Representative, 05/2020 - 05/2020 Habitat For Humanity – City, STATE,
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Responded to customer requests for products, services and company information.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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