Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Education
Associate of Arts: Dental Hygiene, Expected in 05/2029
-
Hillsborough Community College - Tampa, FL
GPA:
Professional Summary

Conscientious [Job Title] with [Number] years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Skills
  • Complaint resolution
  • Credit card processing
  • Good listening skills
  • Creative problem solving
  • Order fulfillment
  • Administrative support
  • Service standard compliance
  • Retail store support
  • Professional telephone demeanor
  • Time Management
Work History
Customer Service Representative, 04/2020 - Current
Apex Systems Carson, CA,
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
  • Leveraged sales expertise to promote [Product or Service] and capitalize on upsell opportunities.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in [Number]% decrease in cancellations.
Lot and Auto Detailer, 11/2018 - Current
Apex Systems Central Islip, NY,
  • Performed [Number] inspections daily and kept complete, accurate records of vehicle condition.
  • Shined vehicle windows and windshields to remove water spots.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Applied wax to vehicle exteriors and buffed to brilliant shine.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Maintained regular list of high-end clientele due to exceptional service and outstanding pricing.
  • Reported any customer-oriented issues immediately to [Job Title] for swift assistance and resolution.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Completed vehicle inspections prior to service and after completion to assess damage.
  • Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
  • Provided mobile detailing services to clients at places of employment.
  • Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
  • Identified safety issues and addressed with shift supervisor.
Customer Service Representative, 05/2020 - 05/2020
Habitat For Humanity City, STATE,
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Resume Overview

School Attended

  • Hillsborough Community College

Job Titles Held:

  • Customer Service Representative
  • Lot and Auto Detailer
  • Customer Service Representative

Degrees

  • Associate of Arts

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