Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I am personable and a dedicated Customer Service Representative with extensive experience in medical industry. So much of a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. I am very dedicated into my role and is very talented at processing high volumes of error-free transactions and meeting departmental goals. I have offer several years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.

Skills
  • Report creation
  • Report generation
  • Credit card payment processing
  • High-energy attitude
  • Adaptive team player
  • Customer relations
  • Quality control
  • Inbound and Outbound Calling
  • Call Center Operations
  • Problem-solving abilities
  • Retail sales customer service
  • Improvement plan knowledge
  • Experience in leadership
  • Quantitative skills
  • Ability to analyze reports
  • Decontamination process and procedures
  • Safety training
  • Evaluations and reporting
  • Work process analysis
Experience
Customer Service Representative, 12/2020 - 07/2021
Premier Bank Norwalk, OH,
  • Operate on multiple computer applications to assist call
  • Contribute towards the achievement of providing exceptional customer service
  • Demonstrate stamina to successfully complete Customers calls within established work hours
  • Provide, accept and act on performance feedback from peers, business partners, leadership and customer survey results
  • Focus on and demonstrate customer- centered goals and objectives
  • Demonstrate willingness to learn and effectively apply new skills/techniques as customer expectations change
  • Complete projects in established timeframes, as deemed necessary
  • Maintain and recognize cultural differences/sensitivity
  • Experience in banking and/or credit card processes.
  • Experience in live-chat roles and/or inbound/outbound calling.
  • Claims Processing
  • Eligibility Determinations and/or Insurance Experience
  • Assist customers with a wide variety of questions via information accessed through the computer.
  • Review employee accounts and answer questions based upon established policies and procedures.
  • Maintain current knowledge of assigned project's programs and services through on-going classroom and computer-based training.
  • Possess the ability to work under pressure in a call center environment
  • Possess exceptional conversational and problem solving skills
  • Possess the ability to decipher and articulate the customer perspective so that the customer’s needs and concerns are accurately and empathetically addressed
  • Excellent interpersonal and telephone communication skills

Accomplished

  • Exceeded company productivity standards on consistent basis.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Made outbound calls to obtain account information.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Vaccine Specialist, 12/2020 - 07/2021
Sanofi Ann Arbor, MI,
  • Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty.
  • Listened to clients' needs and assisted with identifying and securing appropriate services.
  • Used multiple resources and tools for evaluating and presenting solutions.
  • Stayed up to date on latest market trends, standard practices and compliance requirements.
  • Provided advanced support for projects with strong documentation, reporting and customer service skills.
  • Identified needs of customers promptly and efficiently.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Analyzed operational performance to identify pain points and provided actionable solutions to management.
  • Drafted internship report to summarize position, responsibilities, learning outcomes and skills developed.
  • Wrote reports outlining results to facilitate management decision making.
  • Integrated customer-centric advertising workflow methodology toward ad delivery initiative and drove profitability through cost-reducing strategies.
  • Checking in patients
  • Verifying name and birthdates
  • Setting up and preparing the mobile vaccine operation
  • Checking patients in for an appointment and directing walk ins
  • Tracking and reporting key data points
  • Participate in training/retraining and continuing education programs as necessary
  • Comply with all designated safety policies and procedures in the work area, including the use of applicable protective equipment when necessary to prevent exposure to potentially infectious agents
  • Understand and comply with applicable federal, state and local laws and company policies
  • Maintain all HIPAA standards, adhere to quality assurance procedures
Safety Supervisor Specialist, 03/2019 - 06/2021
Aids Healthcare Foundation Miami, FL,
  • Trained and assisted employees in use of personal protective equipment and communicated safety requirements for various phases of construction, promoting safe, clean work environment
  • Conducted safety and hazard inspections of work sites.
  • Monitored safety of all construction activities, making on-site personnel protection top priority.
  • Supervised main work areas within company and removed debris to prevent accidents and mishaps.
  • Reviewed company practices and work processes to verify compliance with applicable regulations.
  • Identified key processes within company that could be improved by implementing safety procedures.
  • Reviewed records and staff position requirements to schedule employees for appropriate OSHA training.
  • Conducted company-wide trainings in safety procedures, delivering tailored documentation for future reference and review.
  • Coached management teams on developing safety programs.
  • Developed basic working knowledge of company's HSE standards, programs and goals to maintain compliant site operations.
  • Maintained track record of zero safety incidents over 6 months.
  • Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
  • Responded to emergency situations in most efficient, effective ways possible.
  • Examined hazardous incidents and accidents to uncover causes and provided corrective actions.
  • Supervised safety audits and oversaw investigations into plant quality issues.
Pharmacy Technician, 08/2016 - 03/2019
Walgreen's Pharmacy City, STATE,
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Transmitted daily bulk orders to maintain inventory levels.
  • Prepared prescription transfers to other pharmacies.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Compiled customer demographic, allergy and medical history background.
  • Processed prescription transfer requests from competitors.
  • Educated patients on prescription instructions and answered questions regarding drug side effects.
  • Requested scripts from doctors and verified insurance and coding.
Education and Training
High School Diploma: , Expected in 05/2004
-
Italy High School - Italy, TX,
GPA:
: , Expected in
-
Navarro College - Corsicana, TX
GPA:
Associate of Science: Pharmaceutical Sciences, Expected in 02/2017
-
Remington College - Garland, TX,
GPA:

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Resume Overview

School Attended

  • Italy High School
  • Navarro College
  • Remington College

Job Titles Held:

  • Customer Service Representative
  • Vaccine Specialist
  • Safety Supervisor Specialist
  • Pharmacy Technician

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Associate of Science

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