Customer Service Representative resume example with 2+ years of experience
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Intuitive professional proficient in call center operations and software. Possessing excellent organizational, communication and multitasking abilities. Ready to leverage 6+ years of customer service and problem-solving skills related experience to boost call center performance figures.
Positive, upbeat waitress brings more than a few years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. no job that i couldn't handle. looking to broaden my horizons.
Skills
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Experience
06/2021 to Current
Customer Service Representative Lincare – Temple, TX,
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered incoming telephone calls to provide store, products and services information.
- Organized client contracts, records, reports and agendas to strengthen traceability.
Waitress Hilton Worldwide – Los Angeles, CA,
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Stocked server areas with supplies before, during and after shifts.
- Greeted customers, answered questions and recommended specials to increase profits.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Presented food and beverages to guests at tables.
- Transported dirty tableware from dining room to dishwashing area for proper cleaning.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Provided sauces and drink refills requested by customers.
- Processed customers' payments and provided receipts.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Entered customer food orders into computer system.
- Greeted newly seated guests quickly and efficiently.
11/2018 to 03/2020
Cashier/Spotlight Operator Maxwell Blade – City, STATE,
- Assessed wiring and equipment set up to prohibit risk of fire or electrical shock.
- Attached colored filters or image patterns onto lighting fixtures to modify ambiance.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Helped customers find specific products, answered questions and offered product advice.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Verified customer age requirement for alcohol.
- Operated spotlight and followed my boss around on stage for each preformance.
Education and Training
Expected in 05/2014
High School Diploma:
Hope High School - Hope, AR
Hope High School - Hope, AR
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Resume Overview
School Attended
- Hope High School
Job Titles Held:
- Customer Service Representative
- Waitress
- Cashier/Spotlight Operator
Degrees
- High School Diploma
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