Customer Service Representative resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Intuitive professional proficient in call center operations and software. Possessing excellent organizational, communication and multitasking abilities. Ready to leverage 6+ years of customer service and problem-solving skills related experience to boost call center performance figures.

Positive, upbeat waitress brings more than a few years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. no job that i couldn't handle. looking to broaden my horizons.

  • Technologically Savvy
  • Senior Leadership Support
  • Verbal and Written Communication
  • Creative Problem Solving
  • Data Evaluation
  • Building Customer Trust and Loyalty
  • Transaction Processing
  • Retail Sales Customer Service
  • Adaptive Team Player
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Credit Card Payment Processing
  • Problem-Solving Abilities
  • POS Systems and Ordering Platforms
  • Multitasking and Prioritization
  • Issue and Complaint Resolution
  • In-Store Support
  • Call Center Operations
  • Customer Relations
  • Customer Service
  • High-Energy Attitude
  • Upselling Products and Services
  • Order and Refund Processing
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Inbound and Outbound Calling
  • Courteous with Strong Service Mindset
  • De-escalation Techniques
06/2021 to Current
Customer Service Representative Lincare Temple, TX,
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Answered incoming telephone calls to provide store, products and services information.
  • Organized client contracts, records, reports and agendas to strengthen traceability.
Waitress Hilton Worldwide Los Angeles, CA,
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Presented food and beverages to guests at tables.
  • Transported dirty tableware from dining room to dishwashing area for proper cleaning.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Provided sauces and drink refills requested by customers.
  • Processed customers' payments and provided receipts.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Entered customer food orders into computer system.
  • Greeted newly seated guests quickly and efficiently.
11/2018 to 03/2020
Cashier/Spotlight Operator Maxwell Blade City, STATE,
  • Assessed wiring and equipment set up to prohibit risk of fire or electrical shock.
  • Attached colored filters or image patterns onto lighting fixtures to modify ambiance.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Verified customer age requirement for alcohol.
  • Operated spotlight and followed my boss around on stage for each preformance.
Education and Training
Expected in 05/2014
High School Diploma:
Hope High School - Hope, AR

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Resume Overview

School Attended

  • Hope High School

Job Titles Held:

  • Customer Service Representative
  • Waitress
  • Cashier/Spotlight Operator


  • High School Diploma

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