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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Dynamic sales associate with demonstrated capabilities in customer service. Committed to making the customer happy by any means necessary. Responsible worker with excellent communication skills demonstrated by 5 years of retail and teaching experience.
Skills
  • Quick learner
  • Exceptional communication skills
  • Goal-oriented
  • Exceptional time management skills
  • Upselling techniques
  • Adapt to diverse groups
  • Skilled in call center operations
  • Computer-savvy
  • Reliable
  • Dedicated team player
  • Organized multi-tasker
  • Consistently meets sales goals
Work History
Customer Service Representative, 05/2012 to Current
Netflix – Farmington Hills, MI
  • Earned positive verbal/written feedback from customers regarding great accommodations and excellent customer service.
  • Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Directed calls to appropriate individuals and departments.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Helped drive sales goals and achieve monthly quotas.
  • Set up and explained new membership contracts.
Shoe/Freight Associate, 12/2010 to 10/2013
Kohl's – Novi, MI
  • Earned positive verbal/written feedback from customers regarding great accommodations and excellent customer service.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Trained and served as a peer coach for new sales associates.
  • Identified potential shoplifters and alerted management.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Mentored new sales associates to contribute to the store's positive culture.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Actively pursued personal learning and development opportunities.
  • Operated a cash register for cash, check and credit card transactions with [Number]% accuracy.
Education
Communications, Kentucky State University - Frankfort KY
High School Diploma: College Prep, 2007
Thurston High School - Redford, MI
Community Outreach
  • Volunteer, Muskegon Heights High School Percussion Instructor  
  • Volunteer, Muskegon Heights Middle School Percussion Instructor  
  • Volunteer, Ecorse High School Drum Technician for marching band program
  • Volunteer, Highland Park Community High School Percussion Instructor


Community Outreach Accomplishments
  • Employed counseling and social skill techniques to encourage student learning and community within the high school band program.
  • Improved student recruitment for high school marching band program by 150% in one year period by implementing new learning and discipline strategies.
  • Developed materials for school marching band to motivate students to become active in a well structured program and increase the quantity of students involved in after-school activities among the community and student body.
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Resume Overview

Companies Worked For:

  • Netflix
  • Kohl's

School Attended

  • Kentucky State University
  • Thurston High School

Job Titles Held:

  • Customer Service Representative
  • Shoe/Freight Associate

Degrees

  • Communications ,
    High School Diploma : College Prep , 2007

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