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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary
Skills
  • Credit card payment processing
  • Report creation
  • Technologically savvy
  • Customer relations
  • Clerical support
  • Adaptive team player
  • Product organization
  • Project management abilities
  • [Industry] regulations knowledge
  • Materials transport
  • Inbound and outbound calling
  • Promotional support
  • Call center experience
  • Schedule mastery
  • Fleet dispatching
  • Problem-solving abilities
  • System implementation
  • Courteous demeanor
  • High-energy attitude
  • Office equipment proficiency
  • Quality assurance controls
  • Conflict mediation
  • Medical terminology
  • Records security practices
  • Proficiency in [Software]
  • Medical recordkeeping
  • Billing procedures
  • Administrative support
  • Organization
  • Customer service
  • Lapsed case follow up
  • Claim validity determination
  • Meticulous recordkeeping
  • Planning and coordination
Experience
AeroCare Holdings Inc. | Silt, COCustomer Service Representative04/2019 - 09/2020
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Improved patient care, safety and compliance by partnering with nurses.
  • Inventoried supplies, picked necessary materials and delivered accurate items to [Type] and [Type] locations.
  • Calibrated equipment for optimal use and to obtain accurate diagnostic results.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Processed patient payments and scanned identification and insurance cards.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Informed patients of financial responsibilities prior to rendering services.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Analyzed customer needs and provided best options, upselling products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Colorado All Health | Denver, COFront Office Team Leader01/2007 - 02/2012
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Managed building access by supplying key cards to employees and visitors.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Assisted back office patient processes to reduce customer wait time by approximately [Number]%.
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
  • Positioned patients for optimal comfort prior to procedures.
  • Scheduled appointments for patients via phone and in person.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
  • Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
  • Sent clinical request and missing information letters to obtain incomplete information.
  • Stayed current on HIPAA regulations, benefits claims processing, medical terminology, and other procedures.
  • Performed site evaluations, customer surveys and team audits.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Updated group medical records and technical library to support smooth office operations.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Informed patients of financial responsibilities prior to rendering services.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Straightened up the waiting room so that it remained neat and organized.
  • Handled all office supply ordering including ink cartridges, toner and paper
  • Set up appointments for physician visits and procedures using calendar software.
Colorado Hand Therapy | Denver, COLead Front Desk Coordinator02/2003 - 01/2007
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Processed patient payments and scanned identification and insurance cards.
  • Informed patients of financial responsibilities prior to rendering services.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Handled all office supply ordering including ink cartridges, toner and paper
  • Set up appointments for physician visits and procedures using calendar software.
  • Diminished project lags by effectively training employees on best practices and protocols.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Provided quick turnaround time when customers called with questions, usually within [Number] hours.
  • Cultivated professional relations to establish long-term profitable partnerships.
  • Handled all delegated tasks, including [Task] and [Task].
  • Created agendas and communication materials for team meetings.
  • Delivered [Product or Service] to customer locations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Parks College | Aurora, COAssociate of Science in Medical Assistant03/1999
Professional Career Development Institute | Peoria, AZCertificate in Medical Billing08/2004
Accomplishments

I have over 20 years in a medical office setting and customer service,

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Resume Overview

Companies Worked For:

  • AeroCare Holdings Inc.
  • Colorado All Health
  • Colorado Hand Therapy

School Attended

  • Parks College
  • Professional Career Development Institute

Job Titles Held:

  • Customer Service Representative
  • Front Office Team Leader
  • Lead Front Desk Coordinator

Degrees

  • Associate of Science in Medical Assistant
    Certificate in Medical Billing

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