Customer Service Representative resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Credit card payment processing
Report creation
Technologically savvy
Customer relations
Clerical support
Adaptive team player
Product organization
Project management abilities
[Industry] regulations knowledge
Materials transport
Inbound and outbound calling
Promotional support
Call center experience
Schedule mastery
Fleet dispatching
Problem-solving abilities
System implementation
Courteous demeanor
High-energy attitude
Office equipment proficiency
Quality assurance controls
Conflict mediation
Medical terminology
Records security practices
Proficiency in [Software]
Medical recordkeeping
Billing procedures
Administrative support
Organization
Customer service
Lapsed case follow up
Claim validity determination
Meticulous recordkeeping
Planning and coordination
Experience
Customer Service Representative, 04/2019 to 09/2020 Apex Systems – Cottage Grove, MN,
Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
Improved patient care, safety and compliance by partnering with nurses.
Inventoried supplies, picked necessary materials and delivered accurate items to [Type] and [Type] locations.
Calibrated equipment for optimal use and to obtain accurate diagnostic results.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Recorded observations and baseline measurements to maintain accurate medical records.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Conducted patient intake interviews to collect medical information and insurance details.
Answered multi-line phone system and directed callers to requested personnel and departments.
Processed patient payments and scanned identification and insurance cards.
Observed strict HIPAA guidelines at all times according to company policy.
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Informed patients of financial responsibilities prior to rendering services.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Greeted callers with enthusiasm, answering all phone calls by second ring.
Took messages from patients and promptly relayed to appropriate staff.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
Analyzed customer needs and provided best options, upselling products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Front Office Team Leader, 01/2007 to 02/2012 Fresenius Medical Care – East Lansing, MI,
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Monitored attendance records by taking note of staff vacation time, sick days and personal days.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Managed building access by supplying key cards to employees and visitors.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Documented conversations with customers to track requests, problems and solutions.
Assisted patients in preparation for examinations, assessing and recording vital signs.
Assisted back office patient processes to reduce customer wait time by approximately [Number]%.
Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
Positioned patients for optimal comfort prior to procedures.
Scheduled appointments for patients via phone and in person.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Completed and submitted clinical documentation in accordance with agency guidelines.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Contacted pharmacies to submit and refill patients' prescriptions.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
Sent clinical request and missing information letters to obtain incomplete information.
Stayed current on HIPAA regulations, benefits claims processing, medical terminology, and other procedures.
Performed site evaluations, customer surveys and team audits.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Updated group medical records and technical library to support smooth office operations.
Prepared and sent financial statements to support bookkeeping functions.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Informed patients of financial responsibilities prior to rendering services.
Answered multi-line phone system and directed callers to requested personnel and departments.
Took messages from patients and promptly relayed to appropriate staff.
Straightened up the waiting room so that it remained neat and organized.
Handled all office supply ordering including ink cartridges, toner and paper
Set up appointments for physician visits and procedures using calendar software.
Lead Front Desk Coordinator, 02/2003 to 01/2007 Colorado Hand Therapy – City, STATE,
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Observed strict HIPAA guidelines at all times according to company policy.
Greeted callers with enthusiasm, answering all phone calls by second ring.
Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Processed patient payments and scanned identification and insurance cards.
Informed patients of financial responsibilities prior to rendering services.
Answered multi-line phone system and directed callers to requested personnel and departments.
Took messages from patients and promptly relayed to appropriate staff.
Handled all office supply ordering including ink cartridges, toner and paper
Set up appointments for physician visits and procedures using calendar software.
Diminished project lags by effectively training employees on best practices and protocols.
Engaged customers and provided high level of service by carefully explaining details about documents.
Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Provided quick turnaround time when customers called with questions, usually within [Number] hours.
Cultivated professional relations to establish long-term profitable partnerships.
Handled all delegated tasks, including [Task] and [Task].
Created agendas and communication materials for team meetings.
Delivered [Product or Service] to customer locations.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Associate of Science: Medical Assistant, Expected in 03/1999 Parks College - Aurora, CO, GPA:
Certificate: Medical Billing, Expected in 08/2004 Professional Career Development Institute - Peoria, AZ, GPA:
Accomplishments
I have over 20 years in a medical office setting and customer service,
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