Customer Service Representative Resume Example

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Licensed Medical Esthetician with Over 5 years of customer service/sales experience working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.

Skills

Consulting
Market understanding
Cash Management
Relationship Management
Strategic Planning
Productivity performance
Business alliances
Training Programs

Employee coaching
Public speaking
Team management
Problem resolution
Relationship development
Sales background
Project Management

Work History

Director of Education
GrowOut Oils Organic Essentials

Miramar, FL
January 2018 to Current

Recruited, trained and mentored faculty and staff in best practices for instruction.
Oversaw development and implementation of quality educational programs.
Selected Advanced skin Care modalities to educate students in proper technique.
Reviewed and refreshed Advanced Skin curriculum with faculty members to continuously improve quality of instruction.
Hired, mentored and supervised instructors and volunteer staff to carry out program goals.
Maintained excellent attendance record, consistently arriving to work on time.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Monitored social media and online sources for industry trends.
Resolved internal problems, improved operations and provided exceptional client support.

Senior Customer Service Representative
Teleperformance

Boca Raton, FL
September 2017 to January 2019

Over $300,000 in sales
Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
Informed customers of product, price and policy changes to educate on issues and resolve concerns.
Engaged clients in person and over phone to answer questions and address complaints.
Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Processed, scheduled and executed customer orders for new and established customers.
Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Reduced average call time with optimal call control and efficient use of internal knowledgebases.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries.
Trained and directed new employees in call script use, conflict resolution and data entry practices, boosting customer satisfaction ratings 100%.
Coordinated customer service responses for high-value customers with complex issues as leading representative of customer service team.
Researched and rapidly resolved client conflicts to maintain 70% of key accounts.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Completed 600+ inbound and outbound sales calls each day to boost company's monthly revenue.
Followed up with customers regularly via phone and email to obtain payments and schedule services.
Leveraged consistent, successful strategies to meet and exceed performance goals.
Conferred with customers about concerns with products or services to resolve problems and drive sales.

Sales Representative
Caribbean Cruise Line

Fort Lauderdale , FL
August 2014 to May 2017

Over $150,000 in sales
Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Arranged travel accommodations for groups, couples, executives and special needs clients.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 30%
Developed process improvements and long-term business strategies through analysis of customer feedback.
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Implemented automated office systems, optimizing client and data communications as well as records management.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Maintained excellent attendance record, consistently arriving to work on time.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Monitored social media and online sources for industry trends.
Worked with customers to understand needs and provide service.
Increased customer satisfaction by resolving Product or Service issues.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Improved operations and provided exceptional client support.
Handled over 100 calls per Hour to address customer inquiries and concerns.
Mentored new hires, resulting in stronger staff development and increased productivity.
Eliminated process gaps by implementing new methods of standardized training.
Recruited and trained Over 150 new members of guest sales team.

Sales Associate
Macy's

Boca Raton, FL
March 2013 to July 2014

Tracked stock using company inventory management software.
Maintained organized, presentable merchandise to drive continuous sales.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Maintained records related to sales, returns and inventory availability.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Closed over $2,000 in sales each Week , including preparing contracts and processing order forms.
Maintained customer satisfaction while handling product returns quickly and professionally.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Educated associates on market trends and stayed up-to-date on forecasts and Industry news.
Achieved perfect attendance record for 10 months consecutively.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Drove team revenue totals by bringing in over $ in sales.
Increased sales by 40% over 3 months by offering consultation on products and services and applying customer service and upselling techniques.
Acquired Hundreds of new customers, generating 30% of team revenue.
Completed orders through systems and organized product deliveries to meet customer timetables.
Prepared cash deposits up to $3500 with zero discrepancies.
Processed product returns and assisted customers with other selections.
Developed, marketed and sold full range of Clothing & Cosmetic products, including Mens Pollo , Pollo Red & Issey Miyakie.
Educated customers on promotions to enhance sales.
Prepared merchandise for sales floor by pricing or tagging.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Engaged with customers to effectively build rapport and lasting relationships.

Freelance Skin Care Expert
Priv

Miami, FL
December 2019 to Current

Transported Facial services to customer locations.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Drove operational improvements which resulted in savings and improved profit margins.
Maintained excellent attendance record, consistently arriving to work on time.
Monitored social media and online sources for industry trends.

Education

Undergrad - Medical Esthetics
Cortiva Institute - Florida

Pompano Beach, FL
September 2020

High School Diploma
Deerfield Beach High School

Deerfield Beach, FL
June 2013

Resume Overview

Companies Worked For:

GrowOut Oils Organic Essentials
Teleperformance
Caribbean Cruise Line
Macy's
Priv

School Attended

Cortiva Institute - Florida
Deerfield Beach High School

Job Titles Held:

Director of Education
Senior Customer Service Representative
Sales Representative
Sales Associate
Freelance Skin Care Expert

Degrees

Undergrad - Medical Esthetics
High School Diploma

Customer Service Representative Resume Example

Resume Score: 80%

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