Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Licensed Medical Esthetician with Over 5 years of customer service/sales experience working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.

  • Consulting
  • Market understanding
  • Cash Management
  • Relationship Management
  • Strategic Planning
  • Productivity performance
  • Business alliances
  • Training Programs
  • Employee coaching
  • Public speaking
  • Team management
  • Problem resolution
  • Relationship development
  • Sales background
  • Project Management
Work History
Director of Education, 01/2018 to Current
Lincoln TechNew Brunswick, NJ,
  • Recruited, trained and mentored faculty and staff in best practices for instruction.
  • Oversaw development and implementation of quality educational programs.
  • Selected Advanced skin Care modalities to educate students in proper technique.
  • Reviewed and refreshed Advanced Skin curriculum with faculty members to continuously improve quality of instruction.
  • Hired, mentored and supervised instructors and volunteer staff to carry out program goals.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Monitored social media and online sources for industry trends.
  • Resolved internal problems, improved operations and provided exceptional client support.
Senior Customer Service Representative, 09/2017 to 01/2019
Graybar Electric Company, Inc.New Castle, DE,
  • Over $300,000 in sales
  • Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Reduced average call time with optimal call control and efficient use of internal knowledgebases.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries.
  • Trained and directed new employees in call script use, conflict resolution and data entry practices, boosting customer satisfaction ratings 100%.
  • Coordinated customer service responses for high-value customers with complex issues as leading representative of customer service team.
  • Researched and rapidly resolved client conflicts to maintain 70% of key accounts.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Completed 600+ inbound and outbound sales calls each day to boost company's monthly revenue.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Leveraged consistent, successful strategies to meet and exceed performance goals.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
Sales Representative, 08/2014 to 05/2017
Cincinnati BellMiamisburg, OH,
  • Over $150,000 in sales
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 30%
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Implemented automated office systems, optimizing client and data communications as well as records management.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Monitored social media and online sources for industry trends.
  • Worked with customers to understand needs and provide service.
  • Increased customer satisfaction by resolving Product or Service issues.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Improved operations and provided exceptional client support.
  • Handled over 100 calls per Hour to address customer inquiries and concerns.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Eliminated process gaps by implementing new methods of standardized training.
  • Recruited and trained Over 150 new members of guest sales team.
Sales Associate, 03/2013 to 07/2014
True Religion Apparel, Inc.Allen, TX,
  • Tracked stock using company inventory management software.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained records related to sales, returns and inventory availability.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Closed over $2,000 in sales each Week , including preparing contracts and processing order forms.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Educated associates on market trends and stayed up-to-date on forecasts and Industry news.
  • Achieved perfect attendance record for 10 months consecutively.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Drove team revenue totals by bringing in over $ in sales.
  • Increased sales by 40% over 3 months by offering consultation on products and services and applying customer service and upselling techniques.
  • Acquired Hundreds of new customers, generating 30% of team revenue.
  • Completed orders through systems and organized product deliveries to meet customer timetables.
  • Prepared cash deposits up to $3500 with zero discrepancies.
  • Processed product returns and assisted customers with other selections.
  • Developed, marketed and sold full range of Clothing & Cosmetic products, including Mens Pollo , Pollo Red & Issey Miyakie.
  • Educated customers on promotions to enhance sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Engaged with customers to effectively build rapport and lasting relationships.
Freelance Skin Care Expert , 12/2019 to Current
PrivCity, STATE,
  • Transported Facial services to customer locations.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Monitored social media and online sources for industry trends.
Undergrad: Medical Esthetics , Expected in 09/2020
Cortiva Institute - Florida - Pompano Beach, FL,
High School Diploma: , Expected in 06/2013
Deerfield Beach High School - Deerfield Beach, FL

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Resume Overview

School Attended

  • Cortiva Institute - Florida
  • Deerfield Beach High School

Job Titles Held:

  • Director of Education
  • Senior Customer Service Representative
  • Sales Representative
  • Sales Associate
  • Freelance Skin Care Expert


  • Undergrad
  • High School Diploma

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