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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Skills
  • Data evaluation
  • In-store support
  • Inbound and outbound calling
  • Adaptive team player
  • Retail sales customer service
  • Microsoft Office expertise
  • Sales expertise
  • Call center experience
  • Project management abilities
  • High-energy attitude
  • Stockroom procedures
  • Credit card payment processing
  • Store maintenance
  • Business development understanding
  • Problem-solving abilities
  • Technologically savvy
  • Customer relations
  • [Industry] regulations knowledge
Education and Training
High School Diploma
Johnson County Westside High SchoolCoal Hill, AR
Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Experience
Customer Service RepresentativeAlorica | Tulsa, OK11/2018 - Current
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Documented conversations with customers to track requests, problems and solutions.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
Pool AttendantC.C Pools an Spas | Broken Arrow, OK08/2015 - Current
  • Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
  • Led instructional classes for [Area of expertise] to protect recreational users from dangerous situations.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Maintained neat and clean pool area and clean water at all times.
  • Collaborated closely with [Job title]s to identify areas of concern and most effective methods for remediation.
  • Checked chemical level of pool before lesson commencement and notified maintenance department of any issues.
  • Cleaned, brushed and vacuumed pool [Number] times per day.
  • Explained safety rules and procedures regarding [Type] and [Type] activities to patrons and guests to inform and educate.
Fast Food WorkerSonic | Tulsa, OK08/2018 - 11/2018
  • Organized food items on serving trays and in carry-out packages.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Monitored and counted food stock and supplies to reorder on time.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Followed all company safety standards, including food quality and sanitation procedures.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Safely prepared, assembled and presented food to satisfy customers and fill orders.
  • Took orders, prepared foods and processed payments in full-service [Type] establishment.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Accurately measured ingredients required for specific food items to reduce waste.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Verified orders and bagged items for easy transport.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Promptly reported complaints to [Job Title] for quick, efficient resolution.
  • Effectively worked with teammates and openly invited coaching from management team.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
  • Portioned and packaged take-out foods for customers.
  • Reviewed contents on food trays to check receiving complete order.
Chef ManagerHwy 109 Truck Stop an Restaurant | Spadra, AR03/2015 - 02/2016
  • Trained and built strong culinary team consisting of [Number][Job title]s for [Number]-seat restaurant.
  • Ordered food supplies every week to restock inventory, remaining aware of budgets.
  • Kept atmosphere constructive for employees by promoting effective listening skills, regular training and [Skill]
  • Educated culinary staff on all current safety and food regulations to keep kitchen compliant.
  • Helped out in various capacities on line when restaurant was extremely busy or when employees were absent.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Developed recipes and menus to meet consumer demand and align with culinary trends.
  • Inspected freezers and refrigerators prior to each shift to check temperatures levels, verifying proper functionality.
  • Placed frequently used food such as [Type] and [Type] in proper storage containers and placed perishable items in refrigerator.
  • Considered seasonal product pricing and availability in development of promotional dishes and menu selections.
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Trained and supervised line cooks to develop new skills in [Skill] and [Skill].
  • Trained kitchen workers on culinary techniques to increase productivity and boost workflow.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.
  • Purchased ingredients from local farms to benefit environment and reduce costs [Number]%.
  • Supervised staff of [Number], providing direction in preparing specialty items, including [Type] and [Type] food.
  • Planned and prepared food product orders to maintain appropriate stock levels.
  • Supervised kitchen staff of [Number] individuals, delivering on-the-fly training and mentoring to improve skills.
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Resume Overview

Companies Worked For:

  • Alorica
  • C.C Pools an Spas
  • Sonic
  • Hwy 109 Truck Stop an Restaurant

School Attended

  • Johnson County Westside High School

Job Titles Held:

  • Customer Service Representative
  • Pool Attendant
  • Fast Food Worker
  • Chef Manager

Degrees

  • High School Diploma

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