Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Knowledgeable, friendly, and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Personable Member Service Representative offering 20 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Motivated Customer Service experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance. Effective at operating within company regulations and customer service department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

  • Report preparation
  • International sales support
  • Sales expertise
  • Complaint resolution
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Retail materials management
  • Service standard compliance
  • Account management
  • Staff education and training
  • Good listening skills
  • Technical Support
  • Multi-line phone talent
  • Strategic sales knowledge
  • Administrative support
  • Recordkeeping strengths
  • Creative problem solving
  • Training development aptitude
  • Money handling abilities
  • Professional telephone demeanor
  • Stock management
  • Key holder experience
  • Medical terminology knowledge
  • Receiving support
Work History
Customer Service Representative, 02/2018 to 05/2021
Uni-Select Inc.Lafayette, IN,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
Administrative Assistant, 10/2014 to 12/2017
Encompass Health Corp.Huntington, WV,
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Scheduled office meetings and client appointments for staff teams.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Cashier Supervisor, 06/2009 to 10/2014
Scheels SportsMankato, MN,
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Built positive relationships with customers to increase repeat business.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
  • Verified accuracy of daily cashier batches by checking all receipts, checks and cash.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Quickly and accurately counted drawers at start and end of each shift.
: CNA, Expected in 03/2021
Southeastern Community College - Whiteville, NC
GED: , Expected in 06/2018
Southeastern Community College - Whiteville, NC
Masters: Early Childhood Education, Expected in 06/2018
Southeastern Community College - Whiteville, NC

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School Attended

  • Southeastern Community College
  • Southeastern Community College
  • Southeastern Community College

Job Titles Held:

  • Customer Service Representative
  • Administrative Assistant
  • Cashier Supervisor


  • GED
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