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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • International sales support
  • Sales expertise
  • Report preparation
  • Complaint resolution
  • Group reservations management
  • Process optimization
  • Office administration
  • AR/AP
  • Key Stakeholder Relationship Building
  • Order Fulfillment
  • Training Development Aptitude
Work History
Customer Service Representative, 08/2020 to Current
GEICO – Macon, Georgia
  • Responded to customer requests for products, services and company information.
  • Educated customers on promotions to enhance sales.
  • Answered constant flow of customer calls with up to 70 calls in queue per day.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Recommended additional products to customers, thoroughly explaining details.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Leveraged sales expertise to promote insurance and capitalize on upsell opportunities.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Server Shift Leader/Bartender, 01/2012 to Current
Wild Wing Cafe – Macon, Georgia
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Managed food resources, memorized orders and coordinated service in 60+ -table restaurant.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Bartender Shift Manager, 06/2012 to 08/2020
Wagers Grill And Bar – Macon, Georgia
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
  • Oversaw and monitored all cash drawers and reconciled drawers against cash register reports at close of business.
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
Administrative Assistant, 05/2008 to 08/2010
Middle Georgia Cheer Extreme – Macon, GA
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Created PowerPoint presentations for business development purposes.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
Education
High School Diploma: 05/2009
Monroe Academy - Forsyth, GA
No Degree: NursingGeorgia College And State University - Milledgeville, GA
Certifications
  • Certified licensed Property and Casualty Insurance Agent, GEICO - Aug 2020-Current
References

John Larsen

General Manager

Wild Wing Cafe

(478) 390-1194

Derek Alligood

Manager

Wild Wing Cafe

(478) 319-9825

Gary Williams

Owner

Wagers Grill and Bar

(478) 256-4530

Ryan William

Owner

Wagers Grill and Bar

(478) 719-2929

Jason Yates

Manager

Wagers Grill and Bar

(478) 320-2966

Jimmy Redus

Owner

Middle Georgia Cheer Extreme

(478) 256-5886

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Resume Overview

Companies Worked For:

  • GEICO
  • Wild Wing Cafe
  • Wagers Grill And Bar
  • Middle Georgia Cheer Extreme

School Attended

  • Monroe Academy
  • Georgia College And State University

Job Titles Held:

  • Customer Service Representative
  • Server Shift Leader/Bartender
  • Bartender Shift Manager
  • Administrative Assistant

Degrees

  • High School Diploma : 05/2009
    No Degree : Nursing

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