Customer Service Representative
Detail-oriented professional with strong technical skills, the ability to learn concepts quickly, focused and excels at prioritizing, completing multiple tasks simultaneously, solid time management and interpersonal skills to achieve all goals. Seeking an opportunity of increased responsibility in which I can apply and further my skills, experience and education.
Microsoft Office Applications (Excel, Word, PowerPoint, Access, Outlook), Windows and Internet sources
*Excel - worksheets for staff scheduling, product tracking spreadsheets and equipment maintenance
*Word - staff policy, client communications, SOPs, training, orientation documents and meeting minutes
Information Systems; 4.0 GPA
Minor in Database Management
Coursework in Professional Communications, Relations to Database Management Systems, Research & Writing, Econ Problems & Issues, Critical Thinking,
Coursework in Operations Management
Coursework in Visual Basic, SQL, SQLPLUS,
Coursework in Business and Society, Business Management
Coursework in Information Technology
Software Architecture coursework
Coursework in Business Administration and Management
Coursework in Business, Management and Communications
Coursework in Business Communications and Management Information Systems
Strategic Leadership course
Dean's List Academic Achievement Award
Coursework in Social Psychology and Personality Psychology
Trained in Agile methodologies
Coursework in Human Resource Management and Business Administration
Coursework in Communications and Psychology
Coursework in Operating Systems and System Programming
Coursework in Computer Architecture and Programming on Parallel Architectures
Coursework in Economics
Coursework includes Organizational Behavior
Member of National Society of Collegiate Scholars Honors Society (NSCS) at Strayer
Member, Student Government
Coursework included Business Writing, Communications and Computer Science
Student government representative
Coursework included Business Writing, Communications and Computer Science
Training in QuickBooks
Office Administration coursework
Coursework in Accounting and Finance
Computerized Accounting Specialist program
Business Analysis coursework
Accounts Receivable Management course
Verified that information in the computer system was up-to-date and accurate.
Eliminated outdated records by sending the records to be scanned.
Compiled statistical information for special reports.
Verified and logged in deadlines for responding to daily inquiries.
Identified and resolved system and account issues.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Developed effective relationships with all call center departments through clear communication.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Formulated and enforced Service Center policies, procedures and quality assurance measures.Provided cross training to new staff members.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Ran reports and supplied data to fulfill customer report requirements.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Prevented store losses using awareness, attention to detail and integrity.
Organized weekly sales reports for the sales department to track product success.
Created new processes and systems for increasing customer service satisfaction.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Resolved product issues and shared benefits of new technology.
Managed quality communication, customer support and product representation for each client.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Resolved product/policy issues and shared benefits of new technology.
Kept abreast of rapidly evolving technology.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Communicated all merchandise needs or issues to appropriate supervisors.
Stocked and rotated inventory regularly.
Processed merchandise returns and exchanges.
Replenished merchandise shelves with items from the stockroom.
Organized the tool room by returning all equipment to its proper place.
Performed opening duties, including repairing and checking all equipment for proper functioning.
Stocked and rotated inventory regularly.
Communicated all merchandise needs or issues to appropriate supervisors.
Accurately logged all daily shipping and receiving orders.
Compiled weekly monetary reports and records for store managers.
Assisted coworkers with maintenance and equipment complaints.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Managed quality communication, customer support and product representation for each client.
Resolved product issues and shared benefits of new technology.
Worked as a team member performing maintenance duties, product assistance and cleaning.
Polished furniture and metal fixtures.
Gathered and emptied trash and recycling bins.
Dusted and mopped all hard surfaces.
Set up and took down chairs and tables.
Wet mopped and spot mopped public corridors, offices and washrooms.
Dusted furniture, walls, machines and equipment.
Notified building managers about needed repairs and replacement equipment.
Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors.
Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs.
Emptied all trash cans and replaced liners.
Maintained all janitorial equipment in a clean, safe and operable condition.
Operated janitorial equipment properly and safely.
Removed breakfast and lunch garbage after each meal period.
Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines.
Obtained and maintained proper delivery authorization and pickup documentation.
Checked load accuracy and stability before each trip.
Supervised material flow, storage and global order fulfillment.
Maintained accurate stock records and schedules.
Selected products for specific routes according to pick sheets.
Oversaw special orders and after-hours, urgent shipping jobs.
Unloaded, picked, staged and loaded products for shipping.
Conducted monthly, quarterly and yearly inventories of warehouse stock.
Oversaw warehousing and storage practices and housekeeping.
Received incoming shipments and reviewed contents against purchase order for accuracy.
Verified proper temperature levels on all inbound merchandise requiring refrigeration.
Rotated stock by code and receiving date.
Followed proper selection procedures as established by the company.
Worked at a rapid pace to meet tight deadlines.
Verified and recorded the count and condition of cargo received.
Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy