LiveCareer-Resume

Customer Service Representative Data Entry resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Customer Service Representative

Detail-oriented professional with strong technical skills, the ability to learn concepts quickly, focused and excels at prioritizing, completing multiple tasks simultaneously, solid time management and interpersonal skills to achieve all goals. Seeking an opportunity of increased responsibility in which I can apply and further my skills, experience and education.

Highlights

    Microsoft Office Applications (Excel, Word, PowerPoint, Access, Outlook), Windows and Internet sources


    *Excel - worksheets for staff scheduling, product tracking spreadsheets and equipment maintenance


    *Word - staff policy, client communications, SOPs, training, orientation documents and meeting minutes

  • Excellent quantitative skills
  • Critical thinker
  • Excellent research skills
  • Detail oriented
  • Microsoft Word, Excel, PowerPoint
  • Planning/coordinating
  • Team leadership
  • Organizational planning
Education
Strayer University Hamilton, NJ Expected in 2016 Bachelor's Degree : Information Systems Database Management - GPA : GPA: 4.0

Information Systems; 4.0 GPA

Minor in Database Management

Coursework in Professional Communications, Relations to Database Management Systems, Research & Writing, Econ Problems & Issues, Critical Thinking,

Coursework in Operations Management

Coursework in Visual Basic, SQL, SQLPLUS,

Coursework in Business and Society, Business Management

Coursework in Information Technology

Software Architecture coursework

Coursework in Business Administration and Management

Coursework in Business, Management and Communications

Coursework in Business Communications and Management Information Systems

Strategic Leadership course

Dean's List Academic Achievement Award

Coursework in Social Psychology and Personality Psychology

Trained in Agile methodologies

Coursework in Human Resource Management and Business Administration

Coursework in Communications and Psychology

Coursework in Operating Systems and System Programming

Coursework in Computer Architecture and Programming on Parallel Architectures

Coursework in Economics

Coursework includes Organizational Behavior

Member of National Society of Collegiate Scholars Honors Society (NSCS) at Strayer

Harris School of Business Hamilton, NJ Expected in 2008 Certified Accounting Technology; Certificate 2008 : Certified Accounting Technology - GPA :

Member, Student Government

Coursework included Business Writing, Communications and Computer Science

Student government representative

Coursework included Business Writing, Communications and Computer Science

Training in QuickBooks

Office Administration coursework

Coursework in Accounting and Finance

Computerized Accounting Specialist program

Business Analysis coursework

Accounts Receivable Management course

Accomplishments
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Experience
Avnet, Inc. - Customer Service Representative/ Data Entry
Woodridge, IL, 10/2013 - 11/2015

Verified that information in the computer system was up-to-date and accurate.

Eliminated outdated records by sending the records to be scanned.

Compiled statistical information for special reports.

Verified and logged in deadlines for responding to daily inquiries.

Identified and resolved system and account issues.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified timeframes.

Addressed customer service inquiries in a timely and accurate fashion.

Maintained up-to-date records at all times.

Developed effective relationships with all call center departments through clear communication.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Formulated and enforced Service Center policies, procedures and quality assurance measures.Provided cross training to new staff members.


GMCR/ Kenco Coffee Warehouse - Customer Service Representative
City, STATE, 07/2012 - 03/2013

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Addressed customer service inquiries in a timely and accurate fashion.

Maintained up-to-date records at all times.

Ran reports and supplied data to fulfill customer report requirements.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Prevented store losses using awareness, attention to detail and integrity.

Organized weekly sales reports for the sales department to track product success.

Created new processes and systems for increasing customer service satisfaction.

Cross-trained and provided back-up for other customer service representatives when needed.

Worked as a team member performing cashier duties, product assistance and cleaning.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.

Resolved product issues and shared benefits of new technology.

Managed quality communication, customer support and product representation for each client.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Resolved product/policy issues and shared benefits of new technology.

Kept abreast of rapidly evolving technology.

Recommended, selected and helped locate merchandise based on customer needs and desires.

Communicated all merchandise needs or issues to appropriate supervisors.

Stocked and rotated inventory regularly.


ReadyPac Produce - Tool Crib Attendant, Housekeeping, Nightly Auditor
City, STATE, 05/2009 - 03/2012

Processed merchandise returns and exchanges.

Replenished merchandise shelves with items from the stockroom.

Organized the tool room by returning all equipment to its proper place.

Performed opening duties, including repairing and checking all equipment for proper functioning.

Stocked and rotated inventory regularly.

Communicated all merchandise needs or issues to appropriate supervisors.

Accurately logged all daily shipping and receiving orders.

Compiled weekly monetary reports and records for store managers.

Assisted coworkers with maintenance and equipment complaints.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Managed quality communication, customer support and product representation for each client.

Resolved product issues and shared benefits of new technology.

Worked as a team member performing maintenance duties, product assistance and cleaning.

Polished furniture and metal fixtures.

Gathered and emptied trash and recycling bins.

Dusted and mopped all hard surfaces.

Set up and took down chairs and tables.

Wet mopped and spot mopped public corridors, offices and washrooms.

Dusted furniture, walls, machines and equipment.

Notified building managers about needed repairs and replacement equipment.

Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors.

Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs.

Emptied all trash cans and replaced liners.

Maintained all janitorial equipment in a clean, safe and operable condition.

Operated janitorial equipment properly and safely.

Removed breakfast and lunch garbage after each meal period.

Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines.

Obtained and maintained proper delivery authorization and pickup documentation.

Checked load accuracy and stability before each trip.

Supervised material flow, storage and global order fulfillment.

Maintained accurate stock records and schedules.

Selected products for specific routes according to pick sheets.

Oversaw special orders and after-hours, urgent shipping jobs.

Unloaded, picked, staged and loaded products for shipping.

Conducted monthly, quarterly and yearly inventories of warehouse stock.

Oversaw warehousing and storage practices and housekeeping.

Received incoming shipments and reviewed contents against purchase order for accuracy.

Verified proper temperature levels on all inbound merchandise requiring refrigeration.

Rotated stock by code and receiving date.

Followed proper selection procedures as established by the company.

Worked at a rapid pace to meet tight deadlines.

Verified and recorded the count and condition of cargo received.

Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.

Additional Information
  • National Society of Collegiate Scholars Honors Society (NSCS) at Strayer University - 2012 / 2013; an organization of specially chosen honor students from colleges across the nation geared towards career advancements, personal empowerment and community affairs.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Strayer University
  • Harris School of Business

Job Titles Held:

  • Customer Service Representative/ Data Entry
  • Customer Service Representative
  • Tool Crib Attendant, Housekeeping, Nightly Auditor

Degrees

  • Bachelor's Degree
  • Certified Accounting Technology; Certificate 2008

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: