Customer Service Representative, Membership resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Responsible, personable, solution-oriented and highly motivated professional with years of experience at working with a diverse group of people as well as alone to complete tasks and achieve goals. Extensive organization skills in meeting tight turnarounds, and background in professionally communicating with others domestically and internationally. Over twelve years of executive office administration and six years or sales and marketing experience.

  • Create presentations/update materials as needed
  • Client and Vendor correspondence
  • Scheduling/Calendaring, Travel Arrangements/Logistics
  • Maintain AR/AP, build invoices and expense reports
  • Screen phone/email correspondence
  • Compose, format and edit documents
  • Maintain business database
  • Order supplies and materials
  • Event planning/organization/logistics
Customer Service Representative, Membership, 11/2018 - Current
KQED, Inc. City, STATE,
  • Responsible for design, writing and distribution of yearly tax letters sent to KQED Members
  • Handle, in conjunction with Major Gifts and Development, the receipt, gift entry and acknowledgement letters tied to stock donations made to KQED.
  • Work on special projects as needed, including but not limited to: Donor Relations, stewardship letters which includes writing/collaborating with Design and vendor for printed inserts and mailings, creating NGO campaign web forms, sending/responding to text campaigns, and pledge processing of Member donations.
  • Assist, identify and resolve member issues and concerns during daily three hour phone shift.
  • Regularly handle incoming email-to-case from KQED Members on a vast array of subjects.
  • Execute premium fulfillment and record returns for Donor Gifts. Adept in Passport set up and assistance.
  • Involved with Donor Relations event planning and logistics including set-up, meet/greet, arrange/pick-up food.
  • Acts as back-up support for Sustaining Member requests.
Television Programming Administrative Coordinator, 02/2018 - 11/2018
  • Provided administrative support for Director of Programming, Assistant Program Director, KQED Presents, Film School Shorts and Truly CA Series Producers: scheduled, coordinated and arranged travel via Concur; organized/reviewed and submitted expense reports for reimbursements.
  • Produced/distributed program schedules for KQED's television channels to all listing services/reporting agents and served as their contact.
  • Created/prepared monthly FCC reports in conjunction with KQED's Legal Team to ensure timely filling and compliance with FCC rules.
  • Researched carriage/provided airdates to producers and station relations representatives, pulled Trac airdate reports and updated client stations relations document.
  • Supported KQED Presents with Stations Relations online communications by building KQED PressRoom web pages, producing MyPBS announcements and generating Mailchimp email campaigns.
  • Procured, compiled, and packaged client gifts on behalf of KQED Presents for conferences and launch parties.
  • Maintained program acquisitions spreadsheet of shows for KQED/KQED Plus.
  • Kept track of prime time program ratings for re-scheduling purposes.
  • Uploaded films onto Film Freeway and submitted to KQED Presents, Film School Shorts and Truly California.
  • Sent out mass responses for KQED Presents and followed-up with KQED departments/external partners on deadlines.
  • Supported efforts towards KQED's participation in The Great American Read.
  • Organized brainstorm sessions and supported Community Engagement Manager for grantee correspondence for Native America campaign.
  • Part of the Production crew for charter season of Check, Please! Bay Area Kids.
TV Programming & Radio Programming Coordinator, 07/2016 - 10/2016
  • General administrative support for both TV Programming and Radio Programming Directors.

TV Programming

  • Regularly updated program information in ProTrack.
  • Generated program schedules in Wide Orbit.
  • Uploaded and provided Comcast video data and files for KQED's Video On Demand service.
  • Supported Program Traffic Manager on Nielsen e-names weekly data entry.
  • Produced program grids for monthly AMR meetings.

Radio Programming

  • Researched and created a report of program options for weekly Radio slots.
  • Responsible for Monthly AMR Document distribution and acted as point person for show producers.
  • Created and edited materials for the Content Summit.
Executive Assistant - Chief Content Officer, 03/2016 - 06/2018
KQED, Inc. City, STATE,
  • Coordinated meeting and event logistics for Senior Management and Content Staff.
  • Maintained executives' schedules and calendars, scheduled meetings.
  • Assisted in compiling materials for the Content Summit.
  • Drafted/edited President's Report for Jan/Feb/Mar 2016.
  • Organized Content Strategy group sessions and maintained content staff analysis project in detail. Planned and executed meetings and working lunches.
  • Point-person for visiting guests.
Education and Training
Bachelor of Science: Human Development, Expected in 06/2002
University of California - Davis, CA,
  • Minor in Asian American Studies
Foreign Languages

Write and speak Spanish and Vietnamese

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Resume Overview

School Attended

  • University of California

Job Titles Held:

  • Customer Service Representative, Membership
  • Television Programming Administrative Coordinator
  • TV Programming & Radio Programming Coordinator
  • Executive Assistant - Chief Content Officer


  • Bachelor of Science

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