Skilled Customer Service Rep. committed to addressing customer concerns with speed, accuracy and professionalism.
Completed Customer Service Training
Medical Assistant Certificate 2003
Address customer service inquiries in a timely and accurate fashion.
Properly direct inbound calls in phone queues to improve call flow.
Take up to 70 to 90 calls per day in a heavy call volume setting.
Resolve and trouble shot for various scenarios
Keep a constant communication between nurses to assure correct process of authorizations
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames.
Developed effective relationships with all call center departments through clear communication.
Scanned documents for the department to ensure promptness for the processing of the orders.
Took an average of 90 to 100 calls per day.
Checked Eligibility for patients when requested.
Kept a 97% productivity as well as a 98% log in time.
Out bound calls were made to ensure claims were sent in by provider on a timely matter.
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