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Customer Service Rep Resume Example

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CUSTOMER SERVICE REP
Summary
I Worked at Elead for three months working as a customer service rep. I called people in order to get information for dealerships to help them sale cars. I also had the pleasure of working at tidelands nature center for three months on an Americorps internship. During both of these experiences I had chances to engage customers and help relay important information in order to give the best customer experience. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Highlights
  • Employee relations specialist
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Strong problem solving ability
  • Negotiation competency
  • Troubleshooting skills
  • High customer service standards
  • Experienced Salesman
Accomplishments
Managed call flow with up to 15 calls in queue per minute.
 
State public speaking champion in 4-h in the subject of engineering and mechanics.
 
Experienced in installing hardware for security cameras and cable boxes for relatives.
 
One of the top performing rookies at Elead for three weeks straight.
Experience
Customer Service Rep
February 2015 to April 2015 Elead － Valdosta, GA
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Properly directed inbound calls in phone queues to improve call flow.
Americorps Intern
May 2014 to July 2014 Americorps － Jekyll Island, GA

Helped prepare daily lesson plans for activities and lessons.
Fed and watered 37 animals each day.
Hand-raised animals, including hand-feeding using bottles and formulas.
Supported general husbandry efforts for assigned animals.
Responded to emergencies involving animal escapes.
Specialized in handling snakes when aggression happened during feeding time.
Dental Assisting Student
January 2016 to May 2016 Wiregrass － Valdosta, GA

Greeted and prepared patients for dental examinations.
Properly sterilized dental equipment and examination rooms in accordance with infection control policies. 
Coordinated appointment schedules for both the dentist and oral surgeon.
Provided appropriate postoperative instructions as prescribed by dentist.
Proficiently assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, surgical and periodontic procedures.
Educated patients about proper oral hygiene and prevention of dental diseases.
Recommended products and devices for patients' home care.
​
Education
High School Diploma : High school, 2014 Berrien High school － Nashville, GA, United States 3.5 GPA Coursework in Advance placement Physics
Associate of Science : Core Classes Wiregrass － Valdosta , GA , United States Currently taking a break from dental and plan on going back at some point to become a dental hygienist.
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Resume Overview

Companies Worked For:

  • Elead
  • Americorps
  • Wiregrass

School Attended

  • Berrien High school
  • Wiregrass

Job Titles Held:

  • Customer Service Rep
  • Americorps Intern
  • Dental Assisting Student

Degrees

  • High School Diploma : High school , 2014
    Associate of Science : Core Classes

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