I Worked at Elead for three months working as a customer service rep. I called people in order to get information for dealerships to help them sale cars. I also had the pleasure of working at tidelands nature center for three months on an Americorps internship. During both of these experiences I had chances to engage customers and help relay important information in order to give the best customer experience. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Employee relations specialist
Dedicated to process improvement
Conflict resolution proficiency
Strong problem solving ability
High customer service standards
Managed call flow with up to 15 calls in queue per minute.
State public speaking champion in 4-h in the subject of engineering and mechanics.
Experienced in installing hardware for security cameras and cable boxes for relatives.
One of the top performing rookies at Elead for three weeks straight.
Customer Service Rep February 2015 to April 2015Elead － Valdosta, GA
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Properly directed inbound calls in phone queues to improve call flow.
Americorps Intern May 2014 to July 2014Americorps － Jekyll Island, GA
Helped prepare daily lesson plans for activities and lessons.
Fed and watered 37 animals each day.
Hand-raised animals, including hand-feeding using bottles and formulas.
Supported general husbandry efforts for assigned animals.
Responded to emergencies involving animal escapes.
Specialized in handling snakes when aggression happened during feeding time.
Dental Assisting Student January 2016 to May 2016Wiregrass － Valdosta, GA
Greeted and prepared patients for dental examinations.
Properly sterilized dental equipment and examination rooms in accordance with infection control policies.
Coordinated appointment schedules for both the dentist and oral surgeon.
Provided appropriate postoperative instructions as prescribed by dentist.
Proficiently assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, surgical and periodontic procedures.
Educated patients about proper oral hygiene and prevention of dental diseases.
Recommended products and devices for patients' home care.
High School Diploma : High school, 2014Berrien High school － Nashville, GA, United States3.5 GPA Coursework in Advance placement Physics
Associate of Science : Core ClassesWiregrass － Valdosta , GA , United StatesCurrently taking a break from dental and plan on going back at some point to become a dental hygienist.