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customer service pro supervisor resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Dynamic, versatile, and resourceful professional with valuable customer support and problem resolution expertise. Solid reputation for ensuring a heightened level of customer satisfaction and troubleshooting. Unique ability to quickly acquire product knowledge and coach a team. Proactively contributes to the improvement of the working environment. Accustomed to maintaining high productivity level with heavy workloads.

Highlights
  • Hiring SME for Pro Organization
  • OCC Champion in Care Organization
  • Advocate for Career Development
  • Successfully Transitioned into different work groups without barriers
Education
Norfolk State University Norfolk, Virginia Expected in : Business Management - GPA :
Devry University Alpharetta, Georgia Expected in : Technical Business Management - GPA :

Still Attending- Senior Year

Accomplishments
  • Professional Development: A+ certified.
Experience
Honeywell - Customer Service Pro Supervisor
Greentree, NJ, 2014 - Current
  • Responsible for day to leadership duties, development and engagement of employees to ensure the attainment of operational goals, while providing a positive and upbeat environment.
  • Leads and encourages change and innovation in our work group to create greater value for the customer, shareholders, and employees Communicate clearly, concisely, persuasively to my team and leadership partners.
  • Demonstrated the ability to make decisions and recommendations to contribute to center success Leverage all dimensions of diversity across ares of the business and creates an inclusive environment where people can contribute their best.
Honeywell - Technical Support Supervisor
Hazleton, PA, 2013 - 2014
  • Supervised performance of team members, interceded as necessary to resolve problems, and delivered training on improving efficiencies and customer service.
  • Maintained personal rapport and win-win relationships with customers and representatives.
  • Successfully communicated ideas and recommendations to all levels within the department, using tact, common courtesy, persuasion, and discretion to achieve objectives Maintaining ongoing knowledge of products/ services and systems to successfully provide resolutions Demonstrated the ability to make decisions and recommendations to contribute to center success The ability to use interpersonal styles and methods to inspire and guide different levels of the organization toward improved goal achievement.
9Round Fitness - Customer Care Transition Supervisor
New Braunfels, TX, 01/2010 - 01/2013
  • Responsible for training new employees on company products and operations and assisting in the development of customer service representatives.
  • Demonstrated excellent verbal and written communication skills, a team mentality, and bridged the gap between the training environment and the call center floor.
  • Learn complex topics and systems quickly so that one could assess, develop, resign and deliver training modules based on training priorities.
  • Effectively communicate course content to partcipant in order to ensure a successfully transition to the customer service floor.
  • Ensure the quality standards were successfully introduced to new hire classes.
  • Providing new training of products and services to the call center floor Participant in team meeting in collaborative process to discuss training needs.
Verizon Wireless - Technical Support Supervisor
City, STATE, 2007 - 2010
  • Responsible for daily operations of a team of 12-14 representatives
  • Plan, direct and evaluates work flow to improve performance.
  • Proactively coach and motivate employees on how to create an exceptional customer experience
  • Monitor and evaluate work performance of team members
  • Promote a people focused and performance driven environment
  • Participate in the hiring process by interviewing and select individual for final interviews
  • Evaluate and approve adjustment Training representatives on updates and policy changes.
Verizon Wireless - Customer Service Trainer
City, STATE, 2013 - 2014
  • Responsible for delivering new hire materials, systems and refresher training sessions.
  • Partnered with different work groups to address training needs and provide continuous training improvement and program effectiveness
  • Delivered initial new hire customer service training, systems and refresher trainings using adult learning methodology and resources.
  • Responding appropriately to learning needs of participates
  • Track and monitors registration / attendance of all participants
  • Identify alternate solutions when learning delivery challenges arises
Skills

•Customer Relationships•Team Supervision•Mentoring

•Product/ Service sales•Team Training •Service Strategies/Solutions

•Time management •Customer Satisfaction•Coaching /development

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Resume Overview

School Attended

  • Norfolk State University
  • Devry University

Job Titles Held:

  • Customer Service Pro Supervisor
  • Technical Support Supervisor
  • Customer Care Transition Supervisor
  • Technical Support Supervisor
  • Customer Service Trainer

Degrees

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