Customer Service Parts Specialist Resume Example
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CUSTOMER SERVICE PARTS SPECIALIST
Professional Summary
*Experienced Parts Specialist with over 10 years of experience in the field. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
*Customer service professional offering over 20 years of experience resolving account and service concerns for happy customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
*I can work anywhere with anyone and make the customers leave with a smile. Im a real people person and love doing my job. Happy customer is a customer that will continue to come back.
Skills
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Work History
Customer Service Parts Specialist, 10/2019 to 12/2019
Johnson Controls, Inc. – Augusta , GA
Johnson Controls, Inc. – Augusta , GA
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders
- Handled all customer service issues quickly to maintain high satisfaction levels
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks
- Received incoming calls and messages and operated machines and delt with money handling
Parts Sales Associate, 10/2019 to 12/2019
Cornell Pump Company – Clackamas , OR
Cornell Pump Company – Clackamas , OR
- Assisted customers with diagnosing problems for parts equipment and purchasing necessary replacements
- Ordered parts for customers, repair shops and parts department for use in golf cars
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines
- Completed all sales and service documentation for customer and business records and provided receipts of purchase
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders
- Handled all customer service issues quickly to maintain high satisfaction levels
- Wrote sales slips and sales contracts
- Completed all cleaning, stocking and organizing tasks in assigned sales area
Customer Service Cashier, 07/2018 to 10/2019
Raising Cane's – Frisco , TX
Raising Cane's – Frisco , TX
- Resolved customer complaints and maintained clean and tidy checkout area
- Maintained reports of transactions and greeted customers when entering and leaving establishment
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct
- Handled approximately 1000.00 daily credit and cash transactions for customers with accuracy and speed
- Counted cash in register drawer at beginning and end of shift
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Checked prices for customers and processed items sold by scanning barcodes
- Assisted customers by answering questions and fulfilling requests
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Quickly and accurately counted drawers at start and end of each shift
- Assisted customers with locating and choosing merchandise in any store department
Parts Sales Associate, 05/2015 to 10/2018
Cornell Pump Company – Clackamas , OR
Cornell Pump Company – Clackamas , OR
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Completed all sales and service documentation for customer and business records and provided receipts of purchase.
- Assisted customers with diagnosing problems for ant equipment and purchasing necessary replacements.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Ordered parts for customers, repair shops and PARTS department for use in CARS and TRUCKS equipment.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Education
High School Diploma: 06/1990
Central Union High School - City, State
Central Union High School - City, State
- Graduated with 4.0 GPA
Associate of Science: 10/2009
Mueller College - City, State
Mueller College - City, State
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved problems which led to satisfaction.
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Resume Overview
School Attended
- Central Union High School
- Mueller College
Job Titles Held:
- Customer Service Parts Specialist
- Parts Sales Associate
- Customer Service Cashier
Degrees
- High School Diploma : 06/1990
Associate of Science : 10/2009
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