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Customer Service Officer/ Public Safety Officer Resume Example

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CUSTOMER SERVICE OFFICER/ PUBLIC SAFETY OFFICER
Professional Summary

Target job is entering into patient service position. Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 22 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.

Hardworking Customer Service Representative with 22 years of experience working with consumer . Trained in project and time management with extensive knowledge of customer satisfaction and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Personable and dedicated Customer Service Representative with extensive experience in the security industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Customer service professional
  • Adherence to high customer service standards
  • High-quality customer service
  • Acknowledgment of customer needs
  • Customer service specialist
  • Exceptional customer service specialist
  • Guest service
  • Personable guest service
  • Exceptional customer service
Work History
09/2016 to CurrentCustomer Service Officer/ Public Safety OfficerSOS Security LLC @ Northwestern Hospital | Chicago, IL
  • Used Microsoft word and Epic to access customer details and databases
  • Addressed over 100 customers per day and mitigated dissatisfaction by employing timely and effective solutions
  • Provided primary customer support to more than 50 visiting customers in fast-paced environment
  • Delivered superior client services, fostering strong rapport, and satisfaction
  • Evaluated customer inquiries to explore issues, develop potential solutions and maintain high-quality service
12/2015 to 02/2016Tier 1 ScreenerGoHealthInsurance | Chicago, IL
  • Worked with more than 20 Licensed insurance providers and customers to help consumers understand requirements and provide exceptional service
  • Assisted with appointments, transfers and customer inquires with scripted questions
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
  • Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy
  • Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections
07/2006 to 04/2007Cashier Solider Field | Chicago, IL
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Worked with Managers to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
  • Assisted customers by answering questions and fulfilling requests.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
07/1997 to 11/2004Customers Service RepresentativeSprint PCS | Boilingbrook, Illinois
  • Promoted company products and services to all customers in need of upgrading, phones and plans
  • Listened and responded to customer requests and forwarded necessary information to management to ensure appropriate problem-solving
  • Assisted clients needs and introduced services to fit specific requirements
  • Followed all company policies and procedures to deliver quality work
  • Provided personalized customer service to over 100 customers per day by greeting each customer, assisting with purchases, suggestively selling and making sure all phone products are available
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues
  • Attended training programs to deepen professional skils and assisted in training fellow associates on existing and new training programs
Education
05/1985High School DiplomaKankakee High School, 1200 W Jeffrey Street Kankakee IL 60901

All subjects

1985High School Diploma | Digital Film Making Video ProductionThe Illinois Institute of Art - Chicago, Chicago, IL
1985High School DiplomaKankakee High School, 1200 W Jeffrey Kankakee IL 60901
Certifications
  • Certified Security Officer
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Resume Overview

Companies Worked For:

  • SOS Security LLC @ Northwestern Hospital
  • GoHealthInsurance
  • Solider Field
  • Sprint PCS

School Attended

  • Kankakee High School
  • The Illinois Institute of Art - Chicago

Job Titles Held:

  • Customer Service Officer/ Public Safety Officer
  • Tier 1 Screener
  • Cashier
  • Customers Service Representative

Degrees

  • 05/1985 High School Diploma
    1985 High School Diploma | Digital Film Making Video Production
    1985 High School Diploma

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