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Customer Service Officer III Resume Example

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CUSTOMER SERVICE OFFICER III
Professional Summary

Enthusiastic Customer Service Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding by helping customers understand the product and provide product knowledge. Motivated to learn, grow and excel in the logistics or Banking industry.

Skills
  • Banking
  • Billing
  • Excellent communication
  • Resolve customer complaints, Problem solver
  • Email
  • Fax
  • Focus
  • Internet Explorer
  • Excel
  • Microsoft Windows
  • Word
  • Multi-tasking
  • Order Management
  • Safety
  • Sales
  • Scheduling
  • Transportation and logistics planning
  • Protocol compliance
  • Logistics documentation
  • Maintaining compliance
  • Documentation compliance
  • Compliance regulations
  • Compliance standards
  • CLIA & OSHA compliance
  • Logistics knowledge
  • Logistics support and recovery
  • Controls compliance
  • Compliance management
  • Transportation logistics
  • Policy compliance
  • Logistics management
  • SOX compliance
  • Operational logistics
  • Coordinating logistics
  • FTC compliance understanding
  • Logistics expert
  • SOP compliance
  • Safety compliance
  • Logistics Operations
  • Regulations and compliance
  • Logistics support services
  • Operations and logistics
  • Transportation and logistics planning
Work History
Customer Service Officer III, 10/2004 to 05/2007
Vineyard Bank – Irwindale, CA
  • Examined ledger tickets for expenses and fees with accuracy and efficiency.
  • Supported upper management with administrative tasks, including employee performance review and policy implementation.
  • Collaborated with compliance department to eliminate procedural errors and margin breaks.
  • Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability.
  • Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
  • Identified and capitalized on community business opportunities with effective networking.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Assessed employee performance and developed improvement plans.
  • Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
  • Engaged employees in business processes with positive motivational techniques.
  • Increased sales from $60 million to $100 million from September 2005 thru December 2006
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Guidance Software, 11/2007 to 04/2010
Guidance Software – Pasadena, CA
  • Recommended Product to customers, thoroughly explaining details
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Responded to customer requests for products, services and company information
  • Compiled customer feedback and recommended service delivery improvements to management
  • Educated customers on promotions to enhance sales
Customer Service Representative, 07/2011 to 09/2011
Ajilon – WEST COVINA, United States
  • Deal directly with customers either directly by telephone or Electronically Respond promptly to customer inquiries Direct requests and unresolved issues to the designated resource Record details of inquiries,actions taken, comments and complaints in the Order Management System
  • Responded to customer requests for products, services and company information
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Boosted sales revenue by skillfully promoting diverse Product options. Handled customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered 50+ inbound calls per day and directed to designated individuals or departments
Logistics Compliance Clerk, 09/2011 to 09/2019
Troy Lighting – City of Industry, CA
  • Utilize various transportation provider software systems, to facilitate material movement planning and scheduling Initiates overcharge/undercharge freight bill claims with carriers and tracks reconciliation per regulatory standards Ensure compliance with all state, federal, environmental, safety, and hazardous waste regulations Verifies inventory locations and availability for shipment against requirements specified in purchase orders Reviews inventory position daily and weekly against outstanding orders and sales forecasts and takes action to expedite inbound shipments to meet customer demands Ensures accuracy of physical inventory order sequence by entering inter-company purchase orders and inter-company transfers into system following defined processes Re-routes freight as needed to meet demands and minimize costs Codes, and prepares proper paperwork for billing and authorization of variety of invoices per defined processes
  • Conducted training and change management processes to improve operations
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Product , protecting company reputation and loyal client base
  • Offered pricing and feature recommendations to management and cross-functional teams
  • Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume went up
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations
  • Monitored multiple databases to keep track of all company inventory
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review daily
Education
License: Pharmacy Technician, 2004
North West College - West Covina, CA

License# Available upon request

Some College (No Degree): Business Accounting, 1994
Citrus Community College - Azusa, CA
Certificate in Aspect of Banking: 1995
Certifcation: Banking And Financial Support Services, 1994
R.O.P. Bank Teller Training Program - La Puente, CA
No degree: Electronic Engineering, 1990
ITT Technical Institute - West Covina, CA
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Resume Overview

Companies Worked For:

  • Vineyard Bank
  • Guidance Software
  • Ajilon
  • Troy Lighting

School Attended

  • North West College
  • Citrus Community College
  • R.O.P. Bank Teller Training Program
  • ITT Technical Institute

Job Titles Held:

  • Customer Service Officer III
  • Guidance Software
  • Customer Service Representative
  • Logistics Compliance Clerk

Degrees

  • License : Pharmacy Technician , 2004
    Some College (No Degree) : Business Accounting , 1994
    Certificate in Aspect of Banking : 1995
    Certifcation : Banking And Financial Support Services , 1994
    No degree : Electronic Engineering , 1990

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