Customer Service Officer Iii resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Enthusiastic Customer Service Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding by helping customers understand the product and provide product knowledge. Motivated to learn, grow and excel in the logistics or Banking industry.
Skills
Banking
Billing
Excellent communication
Resolve customer complaints, Problem solver
Email
Fax
Focus
Internet Explorer
Excel
Microsoft Windows
Word
Multi-tasking
Order Management
Safety
Sales
Scheduling
Transportation and logistics planning
Protocol compliance
Logistics documentation
Maintaining compliance
Documentation compliance
Compliance regulations
Compliance standards
CLIA & OSHA compliance
Logistics knowledge
Logistics support and recovery
Controls compliance
Compliance management
Transportation logistics
Policy compliance
Logistics management
SOX compliance
Operational logistics
Coordinating logistics
FTC compliance understanding
Logistics expert
SOP compliance
Safety compliance
Logistics Operations
Regulations and compliance
Logistics support services
Operations and logistics
Transportation and logistics planning
Work History
10/2004 to 05/2007Customer Service Officer IIIDepartment Of Agriculture | Moab, UT,
Examined ledger tickets for expenses and fees with accuracy and efficiency.
Supported upper management with administrative tasks, including employee performance review and policy implementation.
Collaborated with compliance department to eliminate procedural errors and margin breaks.
Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability.
Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
Identified and capitalized on community business opportunities with effective networking.
Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Assessed employee performance and developed improvement plans.
Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
Engaged employees in business processes with positive motivational techniques.
Increased sales from $60 million to $100 million from September 2005 thru December 2006
Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
11/2007 to 04/2010Guidance SoftwareGuidance Software | City, STATE,
Recommended Product to customers, thoroughly explaining details
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
Communicated with vendors regarding back order availability, future inventory and special orders
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Offered advice and assistance to customers, paying attention to special needs or wants
Answered customer telephone calls promptly to avoid on-hold wait times
Responded to customer requests for products, services and company information
Compiled customer feedback and recommended service delivery improvements to management
Educated customers on promotions to enhance sales
07/2011 to 09/2011Customer Service RepresentativeAjilon | City, STATE,
Deal directly with customers either directly by telephone or Electronically Respond promptly to customer inquiries Direct requests and unresolved issues to the designated resource Record details of inquiries, actions taken, comments and complaints in the Order Management System
Responded to customer requests for products, services and company information
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
Consulted with outside parties to resolve discrepancies and create effective solutions
Boosted sales revenue by skillfully promoting diverse Product options. Handled customer questions regarding available merchandise, sales, current prices and upcoming company changes
Evaluated account and service histories to identify trends, using data to mitigate future issues
Provided primary customer support to internal and external customers in fast-paced environment
Offered advice and assistance to customers, paying attention to special needs or wants
Answered 50+ inbound calls per day and directed to designated individuals or departments
09/2011 to 09/2019Logistics Compliance ClerkTroy Lighting | City, STATE,
Utilize various transportation provider software systems, to facilitate material movement planning and scheduling Initiates overcharge/undercharge freight bill claims with carriers and tracks reconciliation per regulatory standards Ensure compliance with all state, federal, environmental, safety, and hazardous waste regulations Verifies inventory locations and availability for shipment against requirements specified in purchase orders Reviews inventory position daily and weekly against outstanding orders and sales forecasts and takes action to expedite inbound shipments to meet customer demands Ensures accuracy of physical inventory order sequence by entering inter-company purchase orders and inter-company transfers into system following defined processes Re-routes freight as needed to meet demands and minimize costs Codes, and prepares proper paperwork for billing and authorization of variety of invoices per defined processes
Conducted training and change management processes to improve operations
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Product , protecting company reputation and loyal client base
Offered pricing and feature recommendations to management and cross-functional teams
Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume went up
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations
Monitored multiple databases to keep track of all company inventory
Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review daily
Education
Expected in 2004License | Pharmacy TechnicianNorth West College, West Covina, CA, GPA:
License# Available upon request
Expected in 1994 | Business AccountingCitrus Community College, Azusa, CA, GPA:
Expected in 1995Certificate in Aspect of Banking | , , GPA:
Expected in 1994Certifcation | Banking And Financial Support ServicesR.O.P. Bank Teller Training Program, La Puente, CA, GPA:
Expected in 1990No degree | Electronic EngineeringITT Technical Institute, West Covina, CA, GPA:
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