An enthusiastic self-motivated banking professional offer excellent customer service with strong communication skills, sales experience and a deep knowledge of the banking industry.
Exceptional customer service
MS Office proficient
Bilingual in Dutch, Spanish & Papiamento
Strong work ethic
I was assigned to assist the Project Manager for a Retrofit Project in St. Maarten which consisted of revising & 350 Corporate Account files. This was successfully accomplished within a 6 weeks time-frame
Customer Service OfficerMay 2014 to Nov 2016 Cibc FirstCaribbean Bank － Willemstad, Curacao
Delivered prompt, accurate and excellent customer service.
Opened new customer accounts, including checking, savings, lines of credit and loans.
Processed sales referrals and promoted bank services and products.
Balanced daily cash deposits and bank vault inventory. Processed cash withdrawals, treasury, tax and loan payments.
Adhered to CIBC FirstCaribbeanbank security and audit procedures. Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Examined checks for identification and endorsement. Maintained confidentiality of bank records and client information.
Financial Administrative Assistant Feb 2012 to May 2014 Dr. J. Taams Clinic － Willemstad, Curacao
Processed an average of 1500 invoices per month.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Served as central point of contact for all outside vendors needing to gain access to the building. Made copies, sent faxes and handled all incoming and outgoing correspondence. Cooperated with several local and international private insurance providers to resolve billing issues. . Verified details of transactions, including funds received and total account balances. Suggested process improvements to secure prompt and regular receipts for the organization. Balanced batch summary reports for verification and approval. Conducted month-end balance sheet reviews and reconciled any variances. Researched and resolved billing and invoice problems.
Soley assigned to collect most of the outstanding invoices dated 5 years back, which resulted in a recovery of approximately 1.1 million ANG in payments
Administrative AssistantMar 2006 to Oct 2011 Social Insurance Bank － Oranjestad, ArubaCalculate and monitor employers' contributions and severance pay.
Objections and handling losses. perform additional tax assessments.
Staff Assignments & edit mutation charts and books in an automated system. Subscribe and unsubscribe from employers and employees, provide information regarding zv / ov / severance and
contributions procedures, employers and employees build representations and checking of final assessments. If necessary, assist in the counter at the Medical Department.