LiveCareer-Resume

customer service officer resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Ambitious and bilingual customer service professional with expertise in various industries. Detail-oriented and methodical with excellent translation skills. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research.

Skills
  • Account management
  • Documentation and reporting
  • Payment processing
  • Data entry
  • Call center operations
  • Database maintenance
  • Internal department communication
  • Time management
  • Customer service
  • Accounts payable
  • Microsoft Excel
  • Document evaluations
  • Editing skills
Experience
Customer Service Officer, 01/2020 - 04/2020
Gardaworld Bingham Canyon, UT,
  • Set up and updated customer accounts to facilitate smooth purchases.
  • Automated contact management system to maintain efficient client organization.
  • Handled 70+ customer inquiries each day while maintaining strong productivity and performance targets.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Consulted with customers regarding medical needs, addressing product concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled customer billing errors by researching issues in system and asking detailed questions.
  • Answered more than 70+ inbound calls from customers daily.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Updated account information after every customer call to keep all dates correct.
  • Avoided payment errors by carefully implementing all credit and debit card data into system.
  • Answered questions from customers by phone and email, offering company details and policy information as requested.
Billing Administrator, 01/2019 - 11/2019
Rentokil Initial Boise, ID,
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Obtained signatures from recipients to release registered and special delivery parcels.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Weighed parcels, calculating costs based on type, total weight, and final destination.
  • Operated mail processing equipment and manually sorted mail.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
  • Eliminated billing inaccuracies by reconciling accounts monthly.
  • Obtained prompt payments for open bills by interacting with appropriate parties.
  • Worked with Navision to create and submit large numbers of client invoices each day.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Gathered information to produce accounts payable reports for review.
Information Center Specialist, 06/2017 - 11/2018
University Of Utah Provo, UT,
  • Trained 3 new employees every 3 months in procedures and policies in order to maximize team performance.
  • Answered customer questions and addressed concerns.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and banking information.
  • Answered 40-50+ daily phone calls to resolve banking related customer issues efficiently.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Processed customer account changes, using Pega CRM.
  • Served needs of as many as 40-50+ customers per shift, including collecting payments, and handling customer service issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maximized customer satisfaction by handling more than 40-50+ customer email and telephone interactions each day.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
Customer Service Representative, 02/2014 - 10/2017
Carlisle Companies Incorporated Washington, DC,
  • Assessed customer needs and upsold products and services to maximize product sales.
  • Informed customers about billing procedures and processed payments.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Educated customers on special pricing opportunities and company offerings.
  • Translated services for 5-person team to serve Spanish-speaking customer needs.
  • Answered customer questions and addressed concerns
  • Trained 5 new employees every 2 months in procedures and policies in order to maximize team performance.
  • Upheld privacy and security requirements established by Best Buy.
  • Consulted with customers to determine best methods to resolve service and product issues.
  • Delivered high level of service and support to each customer.
Education and Training
High School Diploma: , Expected in 05/2015
-
Doherty Memorial High School - Worcester, MA
GPA:
Status -

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Resume Overview

School Attended

  • Doherty Memorial High School

Job Titles Held:

  • Customer Service Officer
  • Billing Administrator
  • Information Center Specialist
  • Customer Service Representative

Degrees

  • High School Diploma

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