Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
- POS Systems and Ordering Platforms
- Order and Refund Processing
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Customer Account Management
- Customer Retention Strategies
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Verbal and Written Communication
- Multitasking and Prioritization
- Understanding Customer Needs
Laredo, TX, 10/2019 - Current
- Completed data entry to record call notes, suggestions and questions.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Provided primary customer support to internal and external customers.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Offered basic technical support for clients on wide range of company products.
- Established and accurately prepared customers accounts to complete new purchases.
- Maintained financial accounts by processing customer adjustments.
- Assisted call-in customers with questions and orders.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Audited customer support procedures and collaborated regionally to promote standardization across all offices.
- Marketed additional products and services complementing customers' current offerings and adding value.
- Received payment information from customers and implemented it carefully into system to alleviate errors.
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
Los Angeles, CA, 05/2018 - 02/2021
- Gathered financial information, prepared documents, and closed books.
- Created budgets and forecasts for management group to meet regular accounting deadlines.
- Evaluated and improved accuracy and completeness of financial records.
- Documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
- Set up and improved accounting systems and processes to meet business needs and maximize operational success.
- Drove client satisfaction by identifying maximum adjustments, deductions and credits.
Woodbury, MN, 02/2018 - 12/2019
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Fremont, CA, 08/2016 - 10/2019
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Poured and prepared mixed drinks for over 25 customers daily.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
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School Attended
- TESST College of Technology
- Franklin High School
Job Titles Held:
- Customer Service Officer
- Accountant
- General Manager
- Head Bartender
Degrees
- No Degree
- High School Diploma
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