Dedicated Business Professional motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed customer satisfaction. Reliable and driven, with strong time management and prioritization abilities.
Conflict resolution expert
Sharp problem solver
Areas of Expertise
Strong Verbal Communication
Customer Service Mortgage Representative 09/2013 to CurrentBB&T BankGreensboro, NC
Assisted Team Manager with job training for new associates.
Provided direct support for fellow associates.
Provided customers and business partners with beneficial information pertaining to mortgages, also assisted in resolving customer complaints.
Processed Mortgage Payments.
Updated Homeowners Insurance information for clients.
Developed and built clients relationship with company by offering them additional products associated with BB&T Bank.
Customer Service Mortagage Representative 09/2003 to 06/2012Bank of AmericaGreensboro, NC
Respond to questions and concerns about service, and escalate calls appropriately.
Consult with customers to evaluate needs and determine best options
Counsel customers on options for service and coverage agreements.
Consistently improve customer satisfaction through expert resolution and problem solving.
Damage Notification Officer10/2002 to 02/2003UPS Greensboro, NC
Provided Timely and respectful customer service.
Called clients to advise them that their package was damaged in transit
Provided claim number for approved damaged property claims
Associate of Science: Business Administration2014Guilford Technical Community CollegeJamestown, NC, USAAssociate Degree in Business Administration afforded me the opportunity to be an effective administrator that can handle day to day operational, organizational, and managerial responsibilities of a company. This degree allows me to hold many job titles, so that I can enhance my career opportunities.