customer service mortgage representative resume example with 16+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Profile
Dedicated Business Professional motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed customer satisfaction. Reliable and driven, with strong time management and prioritization abilities. 
  • Banking
  • Insurance
  • Technology
  • Mortgage Questions
  • Account Changes
  • Service-Oriented
  • Conflict resolution expert
  • Sharp problem solver
Guilford Technical Community College Jamestown, NC Expected in 2014 Associate of Science : Business Administration - GPA : Associate Degree in Business Administration afforded me the opportunity to be an effective administrator that can handle day to day operational, organizational, and managerial responsibilities of a company. This degree allows me to hold many job titles, so that I can enhance my career opportunities.  
Areas of Expertise
  • Self Motivated
  • Strong Verbal Communication
  • Team Leadership
  • Extremely organized
  • Data management
  • Project managements
  • Microsoft outlook
BB&T Bank - Customer Service Mortgage Representative
City, STATE, 08/2013 - Current
  • Assisted Team Manager with job training for new associates.
  • Provided direct support for fellow associates.
  • Provided customers and business partners with beneficial information pertaining to mortgages, also assisted in resolving customer complaints.
  • Processed Mortgage Payments.
  • Updated Homeowners Insurance information for clients.
  • Developed and built clients relationship with company by offering them additional products associated with BB&T Bank.
Bank Of America - Customer Service Mortagage Representative
City, STATE, 08/2003 - 05/2012
  • Answer customer telephone calls regarding existing accounts.
  • Make requested account and policy changes.
  • Respond to questions and concerns about service, and escalate calls appropriately.
  • Consult with customers to evaluate needs and determine best options
  • Counsel customers on options for service and coverage agreements.
  • Consistently improve customer satisfaction through expert resolution and problem solving. 
UPS - Damage Notification Officer
City, STATE, 09/2002 - 01/2003
  • Provided Timely and respectful customer service.
  • Called clients to advise them that their package was damaged in transit
  • Provided claim number for approved damaged property claims

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Resume Overview

School Attended

  • Guilford Technical Community College

Job Titles Held:

  • Customer Service Mortgage Representative
  • Customer Service Mortagage Representative
  • Damage Notification Officer


  • Associate of Science

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