Customer Service Manager/Purchasing Specialist Resume Example Rusken Packaging Incorporated

CUSTOMER SERVICE MANAGER/PURCHASING SPECIALIST

Professional Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Turning customers into long term clients. Bringing 25-year background maintaining customer confidence, satisfaction and contributing to the success of both the customer and the company. Savoy problem solver. Conscientious with years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, concerns, implementing customer service policies and executing financial responsibilities.

Accomplishments

Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Skills

Graphic and design support
On Time order fulfillment
Account management
Good listening skills
Shipping procedures understanding

Sales expertise
Complaint resolution
Strategic sales knowledge
Professional telephone demeanor

Work History

Customer Service Manager/Purchasing Specialist, 09/2013 to 09/2020
Rusken Packaging Incorporated – Cullman, AL

Created a unified team environment to provide the customers and sales team first rate customer service to maximize satisfaction and business success. Improved the efficiency and team productivity of the 10 member customer service department by promoting adherence to operational best practices and company policies.
Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Reduced production downtime by overseeing quality control and on time delivery on purchased tooling.
Reinforced established quality control standards and followed procedures for optimal customer interactions.
Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Boosted sales revenue by skillfully promoting diverse purchasing options and turn around time.

Sales Manager/Account Reperesentative, 05/2008 to 09/2013
Accurate Graphics – Lithonia, GA

Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Built and strengthened long-lasting client relationships based on accurate price quotes and responsive customer service relationships.
Boosted sales numbers with proactive account servicing and diligent relationship-building.
Determined problem areas and resolved issues related to profitability and business objective achievement.

Account Sales Representative, 01/1996 to 05/2008
General Graphics Inc. – Jacksonville, FL

Re-established a 4 state territory (Al., Ms., La., Tn.) Contacted 8 existing accounts regularly weekly and increased sales and customer confidence by routinely re-assessing needs and resolving conflicts. Also reopened sales with 5 previous customers and opened 7 new accounts in the 4 state region.
Worked with customers and recommended specific graphic layouts & design to help the client meet the end users needs, requirements and specifications.
Completed orders through General's Graphics customer service system and organized product deliveries to meet customer timetables. Performed follow-ups for shipment, delivery and performance of printing cutting dies and keep customers informed. .
Boosted sales by conferring with customers to evaluate new print plate technology and its positive affect to meet the production requirements and improve the customers profitability long term.
Solved customer challenges by offering personal service with high sense of urgency.

Purchasing Manager, 04/1988 to 10/1995
Universal Industries LLC – Columbus, MS

Devised and executed annual purchasing plans and contracts for all raw materials , packaging and injection molding HDPE resin.
Identified and targeted critical procurement issues
Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients.
Scheduled and organized inventory management of all product ingredients required for weekly customer orders and production scheduling to meet customer delivery dates.
Sourced vendors, built relationships and negotiated prices.
Coordinated logistics for back haul of critical ingredients.
Purchased new products and oversaw inventory stocking and availability.
Improved inspection policies to increase quality of raw materials and finished goods.

Education

Associate of Arts: Drafting And Design, 05/1977
East Mississippi Community College - Scooba, MS

Additional Information

Seeking the next challenging career in Sales/Purchasing or Customer Service.

Resume Overview

Companies Worked For:

Rusken Packaging Incorporated
Accurate Graphics
General Graphics Inc.
Universal Industries LLC

School Attended

East Mississippi Community College

Job Titles Held:

Customer Service Manager/Purchasing Specialist
Sales Manager/Account Reperesentative
Account Sales Representative
Purchasing Manager

Degrees

Associate of Arts : Drafting And Design , 05/1977

Customer Service Manager/Purchasing Specialist Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes