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customer service manager purchasing agent outside sales resume example with 19+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Personable and dedicated Customer Service Specialist with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • File Management
  • Inbound Customer Service
  • Information Updates
  • Problem Resolution
  • Billing Inquiries
  • Account Management
  • Customer Service
  • Customer Complaint Resolution
  • Problem-solving abilities
  • Shipping and receiving understanding
  • Inbound and Outbound Calling
  • Clerical support
  • Customer relations
Education and Training
Gabriel Richard Riverview, Michigan Expected in High School Diploma : - GPA :
Experience
Repay Holdings Corporation - Customer Service Manager/ Purchasing Agent/Outside Sales
Bettendorf, IA, 07/2013 - Current
  • Responsible for answering the telephone, entering purchase orders, purchasing items needed and keeping up with emails regarding purchase orders.
  • Enter purchase orders received through telephone, email or fax.
  • Answer the telephone for the business and direct calls accordingly.
  • Take care of job folders from previous weeks work/file.
  • Handle calls/emails about the customer's purchase order and delivery of goods.
  • Maintained order entry, change orders, order shipment tracers, while keeping customers informed of any back orders.
  • As an outside sales rep I was responsible for more than 70 accounts for pricing, maintaining samples, etc.
  • Register customers for their updates on goods and inform of dropped product.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Managed high-volume of inbound and outbound customer calls.
  • Investigated and solved routine, complex and long-standing customer issues each day.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Returned all routine and general customer calls in good time.
FLYING COLORS IMPRINTING - Customer Service Manager/ Purchasing Agent
City, STATE, 12/2009 - 12/2012
  • Responsible for answering the telephone, entering purchase orders, purchasing items needed and keeping up with emails regarding purchase orders.
  • Enter purchase orders received through email, fax or dropped off.
  • Answer the telephone for the business and direct calls accordingly.
  • Take care of job folders from previous weeks work.
  • Handle calls/emails about the customer's purchase order and delivery of goods.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Recommended improvements to products and services to mitigate complaints.
  • Set up and activated customer accounts.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
SIGMA SPORTSWEAR - Customer Service Representative
City, STATE, 12/2004 - 12/2008
  • Answerable for all in house ordering, outgoing orders via customer pick-up, and general help of onsite customers.
  • Greet and help customers with onsite ordering.
  • Retrieve and check outgoing customer pick-up orders and aid with loading.
  • Screen visitors for business appointments, schedule future appointments as required.
  • Handle and account for all in house cash funds.
  • Process payments as required.
  • General office administration including client projects, catalogs and supplies filing and mailings.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Relayed productive customer feedback to marketing teams.
BRODER BROS - Purchasing Help Desk/ Expeditor
City, STATE, 12/1999 - 12/2003
  • Responsible for ordering merchandise from the mills all unavailable stock for customers.
  • Processed purchase orders from time of inception through customer reception of items until invoiced.
  • Created a method for expediting purchase orders in a timely manner.
  • Maintained order entry, change orders, order shipment tracers, while keeping customers informed.
  • Notified the company buyers of major inventory depletions.
  • Negotiated product returns, resolved billing and shipping errors.
  • Help to save key accounts by resolving these quickly and diplomatically.
  • Keeping representatives equipped with a good source of information by providing up to the minute information on merchandise.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.

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Resume Overview

School Attended

  • Gabriel Richard

Job Titles Held:

  • Customer Service Manager/ Purchasing Agent/Outside Sales
  • Customer Service Manager/ Purchasing Agent
  • Customer Service Representative
  • Purchasing Help Desk/ Expeditor

Degrees

  • High School Diploma

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