Customer Service Manager Maintenance Stocker resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Focused Customer service manager with [2] years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills. Conscientious Customer Service Management with 2 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Goal-oriented Customer Service Manager with 2 years of experience in successful leadership role. Detail-focused with knowledge of employee training techniques throughout sales process and dedication to meeting and exceeding sales goals. Charming salesperson with skill in communciation and collaboration for best-in-class service.

  • Account updates
  • Budgeting and reporting
  • Inter-department collaboration
  • Customer Relationship Management Software (CRM)
  • Personnel training and development
  • Process improvement specialist
  • Excellent time management skills
  • Adherence to high customer service standards
  • Inventory control
  • Sale expertise
  • Team leadership
  • Customer-focused
  • Customer relations
  • Staff management
  • Sales proficiency
  • Technical support
  • Training and development
Work History
07/2009 to 10/2019 Customer Service Manager, Maintenance, Stocker Walmart | City, STATE,
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty
  • Improved customer service initiatives by streamlining sales and order management processes
  • Compiled customer feedback and recommended service delivery improvements to management
08/1987 to 09/2004 Hydrotech Archer Daniels Midland Company | City, STATE,
  • Supervised production planning while using appropriate tools and analysis for smooth production output
  • Developed and executed plans to monitor standard process adherence
  • Monitored and supported production order progress through 8 or more hours statistical models
  • Determined and recommended methods to address improvement opportunities
  • Developed strategy and managed market communications that drove product demand
  • Communicated value and position to sales team and developed tools to support selling process
  • Improved quality processes for increased efficiency and effectiveness
  • Managed logistics operations to meet customer expectations and financial standards and policies
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
05/1986 to 01/2001 Department Manager, Sales Associate McSports | City, STATE,
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Managed overstocking, restocking and inventory control procedures during [Type] shift
  • Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations
  • Coached [Number] sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings [Number]%
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions
Expected in | Christian Studies Reformed Bible College, Grand Rapids, MI, GPA:

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Resume Overview

School Attended

  • Reformed Bible College

Job Titles Held:

  • Customer Service Manager, Maintenance, Stocker
  • Hydrotech
  • Department Manager, Sales Associate


  • Some College (No Degree)

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