customer service manager harness systems resume example with 14+ years of experience
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Self motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 16-year background maintaining customer satisfaction and contributing to company success.
Skills
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Work History
10/2021 to Current Customer Service Manager - Harness Systems Granite Telecommunications Llc | Orlando, FL,
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Followed through with client requests to resolve problems.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Generate reports and documentation to review with management and full team.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
08/2020 to 10/2021 Sales Administrative Assistant Travelcenters Of America | Russell, IL,
- Collaborate with team members to identify areas of opportunity and implement changes to optimize sales operations and reporting.
- Collected and maintained file of receipts to coordinate expense report submission.
- Created and maintained reports, documents and presentations to assist with administrative support.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle documentation for sales team.
- Handled all travel arrangements and reservations for sales team.
- Updated weekly, monthly, yearly tracking spreadsheets.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
03/2012 to 08/2019 Customer Service Representative Peterson Manufacturing Company | City, STATE,
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered constant flow of customer calls with minimal wait times.
- Provided information regarding charge accounts and loyalty programs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with planning and production teams regarding backorder availability, future inventory and special orders.
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Recommended products to customers, thoroughly explaining details.
- Promoted available products and services to customers during service, account management and order calls.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with Customer Service Manager on writing and implementing new customer service training materials and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Effective liaison between customers and internal departments.
- Processed RMA's - Returned Material Authorization and worked with Quality, Sales, Shipping and Accounting departments until issue was resolved.
- Answered customer calls, emails and faxes daily, addressing customer inquiries, solving problems and providing product information.
- Cross-trained and provided back up support for customer service manager.
- Entered orders into computer database system.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
07/2006 to 03/2012 Senior Data Entry Clerk GoMotorBids.com | City, STATE,
- Entered numerical data using 10-key into databases along with updating postings with accuracy.
- Scanned documents and saved in database to keep records of essential organizational information.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Completed data entry tasks with accuracy and efficiency.
- Identified data entry errors and reported to manager for correction.
- Uploaded online listings to gomotorbids.com online NASCAR, eBAY, and train store.
- Worked closely with high profile customers including but not limited to: Jeff Gordon, Tony Stewart, Dale Earnhardt Jr., and Fred Ertl Jr.
- Oversaw team of 7-10 employees, providing comprehensive data entry training and regular performance reviews.
- Helped warehouse crew by pulling items, packing orders and running small packages through our ship store.
Education
Expected in 05/2006 Bachelor of Arts | Music Education Calvary Bible College, Kansas City, MO,
Expected in 05/1999 High School Diploma | WLVA High School, Lake View, IA,
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Resume Overview
School Attended
- Calvary Bible College
- WLVA High School
Job Titles Held:
- Customer Service Manager - Harness Systems
- Sales Administrative Assistant
- Customer Service Representative
- Senior Data Entry Clerk
Degrees
- Bachelor of Arts
- High School Diploma
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