Focused employee with 10 years of success in customer-oriented programs and developing high performing service-oriented teams. Proven track record in creating scalable customer services operations and leveraging social media to nurture relationships with customers. I have completed the board certification and registration for dental assisting as well as certified in radiology . In addition i will soon be authorized to monitor nitrous oxide.
Skills
Team Leadership
Schedule Coordination
Microsoft Outlook, Word and Excel
Schedule Management
Staff education and training
Skilled trainer
Cash Handling
Training and Development
Effective problem solver
Effective workflow management
Customer-focused
Exceptional telephone etiquette
Customer Relations
Work History
03/2017 to Current
Customer Service ManagerFirst Fidelity Bank – Nichols Hills, OK,
Developed team communications and information for employee meetings.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Maintained excellent attendance record, consistently arriving to work on time.
Worked with customers to understand needs and provide adequate custumer service.
Handled customer calls and addressed customer inquiries and concerns.
Increased customer satisfaction by resolving service issues.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Monitored social media and online sources for industry trends.
01/2014 to 01/2017
Lead BartenderBenchmark Hospitality – Gainesville, FL,
Maintained excellent attendance record, consistently arriving to work on time.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Worked with customers to understand needs and provide adiquate service.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
01/2012 to 01/2014
ReceptionistU.S. Physical Therapy – West Union, SC,
Answered incoming phone calls pleasantly directed calls to appropriate personnel.
Oversaw administrative operations such as file management and medical paperwork.
Performed administrative support tasks, including mailing letters, taking messages and scheduling appointments.
Supported facility with administrative tasks such as scheduling appointments, mailing correspondence and answering telephone calls.
Kept reception area clean and organized to offer positive first impression to every visitor.
Reviewed new patient paperwork before scheduling appointments.
Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
Delivered exceptional clerical support every day, including scheduling appointments, transcribing notes and mailing packages.
Answered telephone calls, emails and in-person inquiries to respond to client requests and questions.
Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Scheduled appointments for doctor visits and procedures using desktop calendar software.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
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