Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Focused employee with 10 years of success in customer-oriented programs and developing high performing service-oriented teams. Proven track record in creating scalable customer services operations and leveraging social media to nurture relationships with customers. I have completed the board certification and registration for dental assisting as well as certified in radiology . In addition i will soon be authorized to monitor nitrous oxide.
- Team Leadership
- Schedule Coordination
- Microsoft Outlook, Word and Excel
- Schedule Management
- Staff education and training
- Skilled trainer
- Cash Handling
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- Training and Development
- Effective problem solver
- Effective workflow management
- Customer-focused
- Exceptional telephone etiquette
- Customer Relations
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03/2017 to Current Customer Service Manager First Fidelity Bank – Nichols Hills, OK,
- Developed team communications and information for employee meetings.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked with customers to understand needs and provide adequate custumer service.
- Handled customer calls and addressed customer inquiries and concerns.
- Increased customer satisfaction by resolving service issues.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Monitored social media and online sources for industry trends.
01/2014 to 01/2017 Lead Bartender Benchmark Hospitality – Gainesville, FL,
- Maintained excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked with customers to understand needs and provide adiquate service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
01/2012 to 01/2014 Receptionist U.S. Physical Therapy – West Union, SC,
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Oversaw administrative operations such as file management and medical paperwork.
- Performed administrative support tasks, including mailing letters, taking messages and scheduling appointments.
- Supported facility with administrative tasks such as scheduling appointments, mailing correspondence and answering telephone calls.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Reviewed new patient paperwork before scheduling appointments.
- Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
- Delivered exceptional clerical support every day, including scheduling appointments, transcribing notes and mailing packages.
- Answered telephone calls, emails and in-person inquiries to respond to client requests and questions.
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
01/2010 to 05/2011 Childcare Provider The Edge Fitness Clubs – Deptford, NJ,
- Organized and operated an after care program for middle school children.
- Managed finances
- Managed the needs and schedules of multiple children in the program on a daily basis
- Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
- Monitored children's play activities to verify safety and wellness.
- Supervised and monitored play activities for over 10 children per day.
- Involved children constructively in play activities to assist emotional, physical and intellectual development.
- Used read-aloud time and alphabet games to promote early literacy.
- Encouraged early literacy through read-aloud time and alphabet games.
- Consistently enforced disciplinary limits for structured environment conducive to learning.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Established and maintained safe play environment for children.
08/2017 to Current Property Manager Vacasa – Durango, CO,
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Collected and maintained careful records of rental payments and payment dates.
- Greeted approximately 3-4 prospective tenants weekly.
Expected in 07/2020 CDA, RDA: Dental Assisting
Tennessee College of Applied Technology - Pulaski, TN,
GPA:
Expected in BBA:
Columbia State Community College - Columbia, TN
GPA:
Expected in No Degree: Nursing
University of North Alabama - Florence, AL
GPA:
Expected in 05/2013 :
Sacred Heart Catholic Middle School - Loretto, TN,
GPA:
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