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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Focused employee with 10 years of success in customer-oriented programs and developing high performing service-oriented teams. Proven track record in creating scalable customer services operations and leveraging social media to nurture relationships with customers. I have completed the board certification and registration for dental assisting as well as certified in radiology . In addition i will soon be authorized to monitor nitrous oxide.

Skills
  • Team Leadership
  • Schedule Coordination
  • Microsoft Outlook, Word and Excel
  • Schedule Management
  • Staff education and training
  • Skilled trainer
  • Cash Handling
  • Training and Development
  • Effective problem solver
  • Effective workflow management
  • Customer-focused
  • Exceptional telephone etiquette
  • Customer Relations
Work History
03/2017 to Current
Customer Service Manager First Fidelity Bank Nichols Hills, OK,
  • Developed team communications and information for employee meetings.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Worked with customers to understand needs and provide adequate custumer service.
  • Handled customer calls and addressed customer inquiries and concerns.
  • Increased customer satisfaction by resolving service issues.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Monitored social media and online sources for industry trends.
01/2014 to 01/2017
Lead Bartender Benchmark Hospitality Gainesville, FL,
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked with customers to understand needs and provide adiquate service.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
01/2012 to 01/2014
Receptionist U.S. Physical Therapy West Union, SC,
  • Answered incoming phone calls pleasantly directed calls to appropriate personnel.
  • Oversaw administrative operations such as file management and medical paperwork.
  • Performed administrative support tasks, including mailing letters, taking messages and scheduling appointments.
  • Supported facility with administrative tasks such as scheduling appointments, mailing correspondence and answering telephone calls.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Reviewed new patient paperwork before scheduling appointments.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Delivered exceptional clerical support every day, including scheduling appointments, transcribing notes and mailing packages.
  • Answered telephone calls, emails and in-person inquiries to respond to client requests and questions.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
01/2010 to 05/2011
Childcare Provider The Edge Fitness Clubs Deptford, NJ,
  • Organized and operated an after care program for middle school children.
  • Managed finances
  • Managed the needs and schedules of multiple children in the program on a daily basis
  • Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
  • Monitored children's play activities to verify safety and wellness.
  • Supervised and monitored play activities for over 10 children per day.
  • Involved children constructively in play activities to assist emotional, physical and intellectual development.
  • Used read-aloud time and alphabet games to promote early literacy.
  • Encouraged early literacy through read-aloud time and alphabet games.
  • Consistently enforced disciplinary limits for structured environment conducive to learning.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Established and maintained safe play environment for children.
08/2017 to Current
Property Manager Vacasa Durango, CO,
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Collected and maintained careful records of rental payments and payment dates.
  • Greeted approximately 3-4 prospective tenants weekly.
Education
Expected in 07/2020
CDA, RDA: Dental Assisting
Tennessee College of Applied Technology - Pulaski, TN,
GPA:
Expected in
BBA:
Columbia State Community College - Columbia, TN
GPA:
Expected in
No Degree: Nursing
University of North Alabama - Florence, AL
GPA:
Expected in 05/2013
:
Sacred Heart Catholic Middle School - Loretto, TN,
GPA:

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School Attended

  • Tennessee College of Applied Technology
  • Columbia State Community College
  • University of North Alabama
  • Sacred Heart Catholic Middle School

Job Titles Held:

  • Customer Service Manager
  • Lead Bartender
  • Receptionist
  • Childcare Provider
  • Property Manager

Degrees

  • CDA, RDA
  • BBA
  • No Degree

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