LiveCareer-Resume

customer service manager resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Resourceful and client-focused Customer Service Manager with over 20 years of experience in exceeding goals and customer expectations. Meticulous and results-oriented with expertise in customer relations. Personable relationship builder with polished communications skills. Motivated and focused on customer service and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Good organizational and problem-solving abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Conflict resolution techniques
  • Talent development
  • Client relations and retention
  • Superior computer skills
  • Research ability
  • Training and coaching
  • Customer Service
  • Account management
  • Cross-functional collaboration
  • Quality assurance controls
  • Skilled multi-tasker
  • Schedule coordination
  • Focused on customer satisfaction
  • Meticulous attention to detail
  • Deadline-oriented
Experience
Customer Service Manager, 03/2018 - 07/2021
Lg Chem Los Angeles, CA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Supported organizational change in processes from paper billing to electronic invoicing systems to boost efficiency.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Processed invoice payments and recorded information in account database.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Classified, sorted and filed correspondence, articles, records and other documents to maintain organized filing system.
Customer Service Representative, 07/2009 - 03/2018
Vector Security Woodland Hills, CA,
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Set up and activated customer accounts.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Documented conversations with customers to track requests, problems and solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered multitudes of inbound customer calls per day and handled or directed to designated individuals or departments.
Director of Recruiting, 12/2002 - 07/2009
Archer Aviation Palo Alto, CA,
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
  • Reduced accidents in workplace by implementing safety policies and procedures.
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Launched innovative incentive program to achieve low turnover rate in highly competitive market.
  • Onboarded and trained more than 25 new employees per year.
  • Evaluated and updated compensation strategies to offer competitive employment packages and attract top-notch talent.
  • Partnered with cross-functional departments to develop, support, administer and maintain quality work performance throughout the fleet.
  • Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
  • Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
  • Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
  • Developed organizational filing systems for correspondence, communications, records and reports.
  • Conducted research to maintain up-to-date knowledge of relevant legislation and regulations and promote compliance with requirements.
  • Partnered with management to establish workplace safety curriculum for training and education purposes.
  • Drove departmental efficiency by organizing comprehensive new hire training and orientation.
  • Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
  • Analyzed compensation and benefits policies to develop modifications and establish competitive programs.
  • Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
Education and Training
High School Diploma: , Expected in 05/1994
-
Shelbyville Central High School - Shelbyville, TN
GPA:
Status -

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Shelbyville Central High School

Job Titles Held:

  • Customer Service Manager
  • Customer Service Representative
  • Director of Recruiting

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: