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customer service manager resume example with 18+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Conscientious CSM with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Goal-oriented Customer Service Manager with 13 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.

Accomplishments
  • Won associate of the year award in 2017.
  • Won associate of the year award in 2007.
  • Won associate of the year award in 2010.
  • Won associate of the quarter award in 2016.
  • Supervised team of 12 staff members.
  • Successfully trained 12-15 new customer service representatives.
Skills
  • Personnel training and development
  • Inter-department collaboration
  • Talent Development
  • Team Leadership
  • Schedule Coordination
  • Account management
  • Exceptional telephone etiquette
  • Technical Support
  • Exceptional interpersonal communication
  • Staff education and training
  • Cash Handling
  • Schedule Management
  • Excellent time management skills
  • Complaint resolution
  • Team Building
  • Customer-focused
  • Customer Relations
  • Staff Management
  • Microsoft Outlook, Word and Excel
  • Effective problem solver
  • Customer Relationship Management Software (CRM)
  • Training and Development
  • Training and mentoring
Work History
05/2014 to Current Customer Service Manager Lg Chem | Holland, MI,
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Supervised employees and assessed performances to determine training needs.
  • Followed through with client requests to resolve problems.
  • Created customer support strategy to increase customer retention.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Lead team in setting up/delivering new equipment and replacing outdated equipment.
  • Fill in and run vending/ave c routes.
  • Assist with the build/install of new Avenue C markets.
  • Assist Corporate and local team with Avenue C refreshes.
  • Negotiate Sales and Pricing with clients to meet/exceed company goals.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
08/2008 to 05/2014 Customer Service Manager Lg Chem | Troy, MI,
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Spearheaded customer satisfaction survey and analyzed results to make action plans.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Followed through with client requests to resolve problems.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
07/2003 to 08/2008 Vending Route Driver/Route Manager Five Star Food Service | City, STATE,
  • Assisted Customer Service Manager with route set-ups.
  • Maintained client relationships for 5 years and cultivated dozens of new, long-lasting relationships.
  • Maintained trucks while in use and inspected vehicles and mechanical tools before and after long haul drives.
  • Assisted CSM with route set-ups.
  • Assisted with the setup and delivery of new equipment.
  • Merchandised product in machines to to maximize sales and customer satisfaction.
  • Trained new associates.
  • supervised route inventories to ensure routes were in compliance with company targets/goals.
  • relief driver on vending routes.
Education
Expected in 05/1999 to to Certificate of Completion | Machining Technology Lenoir Community College, Kinston, NC GPA:
Expected in 06/1994 to to High School Diploma | North Lenoir High School, La Grange, NC GPA:

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Resume Overview

School Attended

  • Lenoir Community College
  • North Lenoir High School

Job Titles Held:

  • Customer Service Manager
  • Customer Service Manager
  • Vending Route Driver/Route Manager

Degrees

  • Certificate of Completion
  • High School Diploma

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