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customer service manager resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

A highly-motivated employee with a desire to take on new challenges, Try'Ana Claire comes quipped with a strong work ethic, adaptability and exceptional interpersonal skills. She is adept at effectively working unsupervised, and as a fast learner, quick to master new skills. She is a hardworking employee with engaging customer service, multitasking and time management abilities. Ms. Claire, is devoted to giving every customer a positive and memorable experience.

Skills
  • Microsoft Suite Proficiency in Excel, Word and PowerPoint
  • Cross-Functional Collaboration
  • Positive and Constructive Feedback
  • Talent Development
  • Deadline-Oriented
  • Excellent Time Management Skills
  • Skilled Multi-Tasker
  • Client/Customer Relations and Retention
  • Service Delivery Optimization
  • New Hire Training and Coaching
  • Research Ability and Product Knowledge
  • Administrative and Office Support
  • Coordinating Service Initiatives
  • Schedule Management
  • Conflict/Escalation Resolution
  • Account Management
  • Meticulous Attention to Detail
  • Call Center Operations
  • Project Management
Experience
12/2021 to 11/2022
Customer Service Manager Bi-Mart Corporation Medford, OR,
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Organized client contracts, records and reports to strengthen traceability.
  • Audited customer account information to identify issues and develop solutions.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
12/2020 to 09/2021
Logistics Administrative Clerk Rollins, Inc Cypress, TX,
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
12/2019 to 04/2020
Exhibitor Services Representative GES Exposition Services City, STATE,
  • Answered phone calls to assist customers with questions and orders.
  • Set up and managed booths at trade shows and businesses.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated databases with new and modified customer data.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Promoted available products and services to customers during service, account management and order calls.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
09/2018 to 01/2019
Customer Service Representative Faneuil City, STATE,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
Education and Training
Expected in 01/2013 to to
High School Diploma:
Orange County Virtual School - Orlando, FL,
GPA:
Expected in to to
:
Ashworth College - Norcross, GA
GPA:

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Resume Overview

School Attended

  • Orange County Virtual School
  • Ashworth College

Job Titles Held:

  • Customer Service Manager
  • Logistics Administrative Clerk
  • Exhibitor Services Representative
  • Customer Service Representative

Degrees

  • High School Diploma
  • Some College (No Degree)

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