Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Experienced Retail Management Professional bringing 15+ years in sales and support. Talented people motivator and problem solver. Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Dynamic Leader who leads diverse teams to achieve company goals.

Skills
  • Customer service
  • Personnel training and development
  • Research and due diligence
  • Shipping, receiving and warehousing
  • Performance management
  • Retail platforms
  • Sales proficiency
  • Complaint resolution
  • Sales
  • Skilled trainer
  • Staff management
Education
Ephrata High School Ephrata, WA Expected in 05/1989 High School Diploma : - GPA :
Work History
Staples - Store Manager
Bayside, NY, 01/2019 - Current
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Supervised guests at front counter, answering questions regarding products.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Devised processes to boost long-term business success and increase profit levels.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Materion - Customer Service Manager
Cleveland, OH, 01/2013 - 11/2018
  • Cross-trained and backed up other customer service managers.
  • Managed work flow to exceed quality service goals.
  • Fostered an environment which encouraged continual process improvements.
  • Provided accurate, specific and timely performance feedback for Cashiers and other Sale Associates.
  • Delivered excellent customer service, resulting in consistently High customer satisfaction rating.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Worked with new hires to educated them on various customer service tasks, product specifications and company protocols.
  • Strong leader of customer support staff.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Implemented and developed customer service training processes.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
  • Researched complex problems and resolved issues in a timely manner.
  • Responded to customer requests with friendly, knowledgeable service and support.
Us Marine Corps - Military Officer
City, STATE, 08/1989 - 10/2014
  • Served as Basic Infantry at first with US Marine 2nd Marine Division
  • Served later as Force Reconnaissance Officer with US Marine 2nd Marine Division 

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Resume Overview

School Attended

  • Ephrata High School

Job Titles Held:

  • Store Manager
  • Customer Service Manager
  • Military Officer

Degrees

  • High School Diploma

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