Experienced Retail Management Professional bringing 15+ years in sales and support. Talented people motivator and problem solver. Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Dynamic Leader who leads diverse teams to achieve company goals.
Skills
Customer service
Personnel training and development
Research and due diligence
Shipping, receiving and warehousing
Performance management
Retail platforms
Sales proficiency
Complaint resolution
Sales
Skilled trainer
Staff management
Education
Ephrata High SchoolEphrata, WAExpected in 05/1989 ā āHigh School Diploma: - GPA:
Work History
Staples - Store Manager Bayside, NY, 01/2019 - Current
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Coached sales associates on product knowledge by using wide variety of training tools.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Supervised guests at front counter, answering questions regarding products.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Rotated merchandise and displays to feature new products and promotions.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Devised processes to boost long-term business success and increase profit levels.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Materion - Customer Service Manager Cleveland, OH, 01/2013 - 11/2018
Cross-trained and backed up other customer service managers.
Managed work flow to exceed quality service goals.
Fostered an environment which encouraged continual process improvements.
Provided accurate, specific and timely performance feedback for Cashiers and other Sale Associates.
Delivered excellent customer service, resulting in consistently High customer satisfaction rating.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Worked with new hires to educated them on various customer service tasks, product specifications and company protocols.
Strong leader of customer support staff.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Implemented and developed customer service training processes.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
Researched complex problems and resolved issues in a timely manner.
Responded to customer requests with friendly, knowledgeable service and support.
Us Marine Corps - Military Officer City, STATE, 08/1989 - 10/2014
Served as Basic Infantry at first with US Marine 2nd Marine Division
Served later as Force Reconnaissance Officer with US Marine 2nd Marine Division
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