customer service manager resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Education includes 4 years of undergraduate school with a Bachelors of Science in Biology, and a Masters of Science in Health Services Administration.
Skilled Pharmacy Technician offering 4 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations.
Skills
Pharmaceutical sales and services
Processing payments
Medicare and Medicaid process
Pharmacy and customer records management
Drug inventory management
Updating Medication Histories
Stocking Shelves
Assisting Pharmacists
Team Leadership
Insurance Knowledge
Medication dispensing
Team collaboration
Confidentiality and HIPAA
Manual and Automated Medication Dispensing
Education
Chaminade-Madonna College Preperatory SchoolHollywood, FL, Expected in 05/2010 ā āHigh School Diploma: - GPA:
Florida Atlantic UniversityBoca Raton, FLExpected in 12/2014 ā āBachelor of Science:Biology - GPA:
Florida Gulf Coast UniversityFort Myers, FLExpected in 05/2018 ā āMaster of Science:Health Services Administration - GPA:
Work History
Pro Mach Inc - Customer Service Manager Statham, GA, 05/2010 - 08/2011
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Followed through with client requests to resolve problems.
Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Decreased downtime by training [Number] employees on company products and sales strategy.
Collaborated with [Job title] to improve customer service processes and support structures company-wide.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Stocked, labeled and inventoried medication to keep accurate records.
Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Counted, measured, and compounded medications following standard procedures.
Entered and processed patients' prescriptions into internal system.
Counted, measured and compounded medications following standard procedures.
Reviewed and verified customer information and insurance provider information.
Assisted pharmacist by filling prescriptions for [Number] customers daily and responding to patient questions regarding prescription and medication-specific issues.
Liaised with other pharmacies to eliminate issues related to product expiration.
Processed incoming drug orders.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Counted and labeled prescriptions with correct item and quantity.
Communicated instructions to patients or caregivers.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Collected co-payments or full payments from customers.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Stocked, labeled and inventoried medication to keep accurate records.
Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Counted, measured, and compounded medications following standard procedures.
Entered and processed patients' prescriptions into internal system.
Counted, measured and compounded medications following standard procedures.
Reviewed and verified customer information and insurance provider information.
Assisted pharmacist by filling prescriptions for [Number] customers daily and responding to patient questions regarding prescription and medication-specific issues.
Liaised with other pharmacies to eliminate issues related to product expiration.
Processed incoming drug orders.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Counted and labeled prescriptions with correct item and quantity.
Communicated instructions to patients or caregivers.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Collected co-payments or full payments from customers.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Amazon Flex - Seller Driscoll, TX, 04/2019 - Current
Assisted customers via live chat and email messaging in determining product features to make purchase choices.
Provided customers with information on shipment amounts and cost of products through email or online support chat.
Photographed and posted product listings online to accurately describe product's benefits and advantages.
Looked through and analyzed online and physical inventory to determine availability of products.
Utilized electronic transaction services such as PayPal to receive and process customer payments.
Responded to customers' complaints regarding service and product quality to solve issues.
Packed, labeled and shipped products to customers, providing accurate delivery timelines.
Identified new targets, developed new business opportunities and presented product lines to customers.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
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