customer service manager resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Handling Escalations
Team Building and Leadership
Time Management
One Call Resolution
Work Prioritization
Delegating Work
Policy Enforcement
Hiring and Training
Problem Resolution
Work Planning and Prioritization
Teamwork and Collaboration
Team Leadership
Goal Setting
Reliable and Responsible
Payment Processing
Cash Register Operations
Problem-Solving
Merchandise Packaging
Sweeping and Mopping
Price Identification
Cash Handling
Inventory Stocking
Pricing and Markdowns
Customer Transactions
Product Location
Work Task Prioritization
Customer Relations
Cleaning and Sanitizing
Honest and Ethical
Cooperative Attitude
Product Scanning
Honest and Dependable
Merchandise Restocking
Product Knowledge
Service Minded
Basic Mathematics
Return and Exchange Processing
Check Cashing
Till Counting
Experience
Customer Service Manager, 01/2022 - Current Carlie C's Iga – Louisburg, KS,
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Responded to phone customer service requests within designated turnaround time to improve customer satisfaction.
Delivered continuous training to associates to maximize performance and customer relations skills.
Evaluated and authenticated returns, exchanges and voids.
Cashed payroll checks, processed money orders and bill pay, sent and received money for customers either to bank accounts or for cash pick up
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