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customer service manager resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Goal-oriented Customer Service Manager with 3 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

Skills
  • Budgeting and reporting
  • Customer Relationship Management Software (CRM)
  • Inter-department collaboration
  • Personnel training and development
  • Effective workflow management
  • Purchasing and procurement
  • Adherence to high customer service standards
  • Account updates
  • Effective problem solver
  • Training and mentoring
  • Exceptional telephone etiquette
  • Schedule Management
  • Team Building
  • Customer Relations
  • Negotiation expert
  • Staff education and training
  • Shipping, receiving and warehousing
  • Staff Management
  • Sales proficiency
  • Skilled trainer
  • Cash Handling
  • Retail platforms
  • Customer-focused
Work History
02/2018 to 08/2022 Customer Service Manager Root Insurance | Phoenix, AZ,
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Followed through with client requests to resolve problems.
  • Created customer support strategy to increase customer retention.
07/2021 to 01/2022 Concrete Laborer/Finisher Mdu Resources Group, Inc. | Sergeant Bluff, IA,
  • Measured precise amounts of concrete and verified levelness to improve quality of finished product.
  • Installed rebar and molded expansion joints and edges for concrete projects.
  • Mixed, spread and patched concrete to specifications.
  • Assisted crew members with positioning trucks and moved discharge chute to guide concrete into forms.
  • Maintained clean, safe worksite for team safety and to help keep projects on-track.
  • Trained new laborers in crew processes and safety behaviors.
  • Set wood and other forming materials to prepare for concrete pours.
  • Leveled, smoothed and finished surfaces of poured concrete for construction projects.
  • Operated equipment such as forklifts safely to efficiently complete site work.
  • Monitored inventory of key tools and materials used at each project site to provide consistent availability.
02/2020 to 03/2021 Floor/Tile Installer Rinnai | El Paso, TX,
  • Used safe lifting, equipment and behavioral practices.
  • Determined and implemented best layout to achieve desired pattern.
  • Incorporated site blueprints and customer preferences to plan work and achieve desired patterns.
  • Leveled surfaces using plywood and mortar prior to laying marble and tile.
  • Applied protective materials to reduce damage, dust and debris.
  • Leveraged power saws or tile cutters to cut materials to specified sizes for installation.
  • Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.
  • Achieved smooth surfaces with correct cuts and skills in polishing materials.
  • Managed team of 11 employees, overseeing training, and professional growth of employees.
08/2019 to 02/2020 Manufacturing Associate Trinity Plastics | City, STATE,
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Inspected products and machines to maintain quality and efficiency.
  • Studied multi-faceted development issues and suggested solutions to satisfy project goals and adhere to timeline and budget parameters.
  • Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process.
Education
Expected in 06/2004 to to GED | Youth And Family Academy , Pueblo, CO, GPA:
Additional Information

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Resume Overview

School Attended

  • Youth And Family Academy

Job Titles Held:

  • Customer Service Manager
  • Concrete Laborer/Finisher
  • Floor/Tile Installer
  • Manufacturing Associate

Degrees

  • GED

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