customer service manager resume example with 4+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer service issues.

  • Policy Enforcement
  • Conflict Resolution Techniques
  • Positive and Constructive Feedback
  • Delegating Work
  • Decision Making
  • Work Prioritization
  • Time Management
  • Team Building and Leadership
  • Continuous Improvement
  • Employee Coaching and Motivation
  • Training and Development
  • Teamwork and Collaboration
  • Client Communication
  • Responding to Difficult Customers
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Customer Service
  • Upselling Products
Education and Training
Balfore Education Center Henderson, NC, Expected in 06/2011 High School Diploma : - GPA :
Ab Tech Asheville, NC, Expected in : General Education - GPA :
Strange Engineering - Customer Service Manager
Morton Grove, IL, 12/2022 - Current
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Evaluated and authenticated returns, exchanges and voids.
  • Set clear expectations and helped employees pursue optimal paths for achieving target sales.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Participated in physical inventory counts to keep information accurate and current.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Read orders to obtain item numbers and located merchandise on sales floor.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Caterpillar - Inventory Supervisor
Desoto, TX, 06/2020 - 12/2020
  • Collaborated with upper management to review and forecast stock levels.
  • Reported on inventory operations, stock levels and adjustments.
  • Managed and maintained adequate quantities of inventory to support sales demands.
  • Pulled orders and stock with carts to safely transport merchandise to the sales floor.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Lifted shipment boxes of varied weights on regular basis.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Faced products on shelves and displays to meet company policies.
  • Replenished items to maintain stock availability.
Circle K Stores, Inc. - Store Assistant
Ashland, OH, 05/2016 - 06/2020
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Enforced in-store security to drive health and safety procedures and regulations.
  • Cleaned and tidied store to reduce health and safety hazards.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Presented menus to patrons and answered questions about menu items, making recommendations upon request.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Set up dining room to meet hospitality and service standards.
  • Developed strong and lasting resident relationships.
  • Implemented sanitary food handling, holding and service protocols.

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Resume Overview

School Attended

  • Balfore Education Center
  • Ab Tech

Job Titles Held:

  • Customer Service Manager
  • Inventory Supervisor
  • Store Assistant


  • High School Diploma
  • Some College (No Degree)

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