LiveCareer-Resume

customer service manager resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer service issues.

Skills
  • Policy Enforcement
  • Conflict Resolution Techniques
  • Positive and Constructive Feedback
  • Delegating Work
  • Decision Making
  • Work Prioritization
  • Time Management
  • Team Building and Leadership
  • Continuous Improvement
  • Employee Coaching and Motivation
  • Training and Development
  • Teamwork and Collaboration
  • Client Communication
  • Responding to Difficult Customers
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Customer Service
  • Upselling Products
Education and Training
Balfore Education Center Henderson, NC, Expected in 06/2011 High School Diploma : - GPA :
Ab Tech Asheville, NC, Expected in : General Education - GPA :
Experience
Strange Engineering - Customer Service Manager
Morton Grove, IL, 12/2022 - Current
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Evaluated and authenticated returns, exchanges and voids.
  • Set clear expectations and helped employees pursue optimal paths for achieving target sales.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Participated in physical inventory counts to keep information accurate and current.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Read orders to obtain item numbers and located merchandise on sales floor.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Caterpillar - Inventory Supervisor
Desoto, TX, 06/2020 - 12/2020
  • Collaborated with upper management to review and forecast stock levels.
  • Reported on inventory operations, stock levels and adjustments.
  • Managed and maintained adequate quantities of inventory to support sales demands.
  • Pulled orders and stock with carts to safely transport merchandise to the sales floor.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Lifted shipment boxes of varied weights on regular basis.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Faced products on shelves and displays to meet company policies.
  • Replenished items to maintain stock availability.
Circle K Stores, Inc. - Store Assistant
Ashland, OH, 05/2016 - 06/2020
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Enforced in-store security to drive health and safety procedures and regulations.
  • Cleaned and tidied store to reduce health and safety hazards.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Presented menus to patrons and answered questions about menu items, making recommendations upon request.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Set up dining room to meet hospitality and service standards.
  • Developed strong and lasting resident relationships.
  • Implemented sanitary food handling, holding and service protocols.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Balfore Education Center
  • Ab Tech

Job Titles Held:

  • Customer Service Manager
  • Inventory Supervisor
  • Store Assistant

Degrees

  • High School Diploma
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: