customer service manager resume example with 3+ years of experience
Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.
Committed with years of experience processing customer payments through various point of sale systems. Quick and accurate when balancing cash drawer and reconciling credit machine printouts. Outstanding communication and customer engagement abilities.
Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.
Boost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
- Team management
- Focused on customer satisfaction
- Training and coaching
- Deadline-oriented
- Meticulous attention to detail
- Skilled multi-tasker
- Payment processing
- Customer service
- In-store support
- Credit card payment processing
- Employee coaching
- Direct sales
- Customer relations
- Call center experience
- Clerical support
- Organizational strengths
- Customer service excellence
- Senior leadership support
- Inbound and outbound calling
- Time Management
- Team Leadership
- Decision Making
- Verbal and Written Communication
- Problem-Solving
- Scheduling and Coordinating
- Team Building and Leadership
- Positive and Constructive Feedback
- Work Prioritization
- Delegating Work
- Staff Training
- Work Planning and Prioritization
- Performance Evaluations
Berlin, NH, 05/2018 - 02/2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supervised and coached 5 sales representatives while developing training strategies to boost profitability.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Worked with "Store Directors" to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
- Managed day-to-day operations, including supervision and assignment delegation for 4 -member team.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Shared detailed information regarding money related options to help customers make decisions on paying and sending money.
- Assisted 115 customers per 8 hours, greeting with upbeat attitude.
- Coordinated money transfers with teammates to carry out customer requests.
- Maintained revenue streams by exhausting every option before offering refunds.
- Advised customers on optimal selections based on individual requirements and preferences.
- Supervised and motivated customer service teams to maximize business performance.
- Responded to customer questions about products and services.
Portland, ME, -
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Negotiated and closed deals with minimal oversight.
- Assisted customers with account updates, new service additions and promotional offers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Drove sales and add-on purchases by promoting specific item options to customers.
Prince Frederick, MD, -
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Stayed up to date on store promotions, payment policies and security practices.
- Recommended optimal merchandise based on customer needs and desires.
- Processed orders through system and coordinated product deliveries.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Helped customers find specific products, answering questions and offering advice.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Welcomed customers, offering assistance to help find necessary store items.
- Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
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Resume Overview
School Attended
- Bakersfield High School
- Bakersfield College
Job Titles Held:
- Customer Service Manager
- Sales Associate
- Sales Associate
Degrees
- High School Diploma
- Some College (No Degree)
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